Delivery & Solutions Manager

Maintain delivery artefacts (plans, RAID logs, status updates) to ensure transparency and control

Support governance processes, including preparation of updates for programme and leadership forums

Work with cross-functional teams (internal and partners) to ensure aligned delivery

Ensure work is appropriately scoped,estimatedand sequenced

2.Business Analysis & Requirements Gathering

Lead requirements gathering across initiatives, working with both technical and non-technical stakeholders

Document clear, structured requirements (e.g. user stories, functional/non-functional requirements)

Ensure traceability between businessobjectives, requirements, and delivered outputs

Support solution validation and acceptance against agreed requirements

Manage changes to requirements andmaintainalignment across stakeholders

3.Process Mapping & Improvement

Lead process mapping activities, documenting “as-is” and “to-be” processes

Identifyinefficiencies, gaps, and opportunities for improvement across business processes

Support the design of improved processes aligned to target operating models and system capabilities

Ensure process changes are clearly documented and communicated to stakeholders

4.Stakeholder Engagement

Engage stakeholders to understand priorities, challenges, and expected outcomes

Act as a conduit between business users and technical teams, ensuring clarity and shared understanding

Facilitate workshops to define scope, requirements, and processes

Manage stakeholder expectations through structured communication and delivery updates

5.Continuous Improvement

Contribute to improving ways of working across delivery and business analysis practices

Support standardisation of templates, documentation, and delivery approaches

Identifyopportunities to improve efficiency and quality in how initiatives are defined and delivered

Skills

Core Skills

Strong business analysis capability, including requirements elicitation and documentation

Practical project management skills (planning, tracking, risk management)

Experience in process mapping (as-is / to-be) and process improvement

Ability to translate between business and technical contexts effectively

Structured, logical, and outcome-oriented approach

Technical & Data Awareness

Experience working on technology or data-focused initiatives

Ability to define requirements that support technical delivery

Understanding of core data concepts (e.g.data structures, data quality, integrations)

Exposure to modern data platforms or cloud environments desirable

Stakeholder & Delivery Skills

Strong stakeholder management and communication skills

Ability to manage multiple priorities across parallel initiatives

Comfortable operating in a fast-paced, evolving delivery environment

Collaborative mindset, with the ability to challenge constructively

Qualifications and Experience

Essential

Proven experience in a Business Analyst, Project Manager, or hybrid BA/PM role

Experienceoperatingacross arange of project methodologies (Waterfall, Scrum,Kanban, Hybridetc)

Experience supporting delivery of technology or transformation initiatives

Demonstrated experience in requirements gathering and process mapping (as-is / to-be)

Experience working with both business and technical stakeholders

Strongorganisationaland coordination skills

Desirable

Hands-on experience with Azure DevOps (backlog management, boards, pipelines awareness)

Experience in data transformation or digital deliveryprogrammes

Exposure to data or analytics initiatives

Knowledge of Agile and/or hybrid delivery methodologies

Experience working with third-party delivery partners

Relevant certifications (e.g.Business Analysis, Agile,Scrum Master,PRINCE2, PMP)

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.