Director, Customer Engineer (Services)

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Key Responsibilities

• Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.
• Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.
• Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for customer satisfaction. Interfaces with internal and external customers on business and operational issues involving the company's service commitments.
• Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
• Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Defines performance metrics and reports on the site's progress against business unit and account specific goals.

Should be willing to relocate to the United States to support overseas customer based in US.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

• Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.