Director of Revenue Operations

Customer Journey Optimization: Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value.

Workforce & Capacity Planning: Direct organizational design, headcount models, role definitions, and resource allocation across the post-sale ecosystem.

Cross-Functional Transformation: Partner with Product, Sales Ops, BI, HR, and Finance to align cross-departmental priorities and execute key change initiatives.

Tech Stack & Compensation Alignment: Evaluate and implement RevOps technology, AI automation, and team incentive programs that drive productivity and align with business objectives.

What You Will Need to Accomplish the Job

10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization

Bachelor's degree from an accredited college or university (MBA preferred)

Proven track record of developing and executing successful planning, forecasting, and reporting strategies

Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams

Experience with performance metrics, reporting, and CRM tools (Salesforce preferred)

Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency

Strategic thinker with a hands-on approach to coaching and mentoring

Comfortable working in a fast-paced, high-growth environment

What Will Make Us Love You

Experience building compensation and incentive plans for post-sales teams

Understanding of or certification in Six Sigma preferred

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.