Softswiss

First Line Support Specialist

T'bilisi, Georgia · Work style not stated · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSoftswiss
LocationT'bilisi, Georgia
Work styleWork style not stated
Employment typeFull-time
Employer posted4 days ago

Overview:

SOFTSWISS continues to expand the team and is looking for a First Line Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.

Key responsibilities:

Respond to inquiries and requests professionally and efficiently

Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance

Use internal tools and workflows effectively (training provided)

Escalate complex or unresolved cases to the appropriate team with detailed documentation

Show full description

Maintain high quality and accuracy in all communications and task handling

Handle a high volume of tasks efficiently while maintaining professionalism

Work from our office in Tbilisi – mandatory

Follow a shift schedule 2/2 (12-hour shifts with day/night alternation, including a 2-hour break)

Required Experience:

English proficiency (B2 level or higher)

Strong soft skills – patience, empathy, and problem-solving ability

Excellent typing speed and ability to work efficiently with multiple software tools

A team player with a strong sense of accountability

Ability to ensure smooth processes and maintain high operational quality

Nice to have:

Prior experience in customer support

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences

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