General Manager - Pullman Ninh Binh

Operation

• Develop, recommend, implement and manage the operational department’s annual and long-term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the operations departments management team
• Constantly monitor team members performance, attitude and degree of professionalism.

• At least 3 years of experience as a General Manager preferably within Vietnam;
• Proven ability to drive a dynamic team with enabling and collaborative leadership style;
• Strong knowledge in Sales & Marketing, F&B, Finance and a people-centric person.

• Employee benefit card offering discounted rates at Accor hotels worldwide;
• Develop your talent through Accor’s learning programs;
• Opportunity to grow within your property and across the world;
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.