Global Software Support Engineer III - (E3)

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Key Responsibilities

1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform.Independently learn and investigate customer's high value problem (HVP), systemic bug orsoftware failures.

2. Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.

3. Tracks software performance and quality at external customer sites. Actively feedback customer scenarios and use cases to software test teams to improve product software quality.

4. Performs customer scenario validation for key enhancements.

5. Interfaces with external customers for requirements analysis, prioritization and schedule.

6. Early engagement with product software development team on customer features. Develop Field Readiness and Software Readiness checklists for New Product Introductions.

7. Develop software training programs for Field/Lab techs/Manufacturing engs.

8. Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus.

Candidate should have experience with Applied Material equipment.

The person that takes this role must have a high level of motivation and ability to self manage priorities and workload.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.