Accor

Guest Service Associate - Front Office

Pune, MH, India · On-site · Full-time

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

1. University graduate / Hotel Management/ Hotel School Diploma.

2. Fresher or 1 year experience in International Hotel Chain in Front desk operations.

3. Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.