Accorcorpo

Guest Service Associate, Housekeeping- The Hoxton Bengaluru City

Bengaluru, KA, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

What you’ll do…

Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
Responsible for reporting any maintenance defects in guest rooms and on guest floors.
Ensure that all guest rooms adhere to all brand standards and quality audit standards.
Ensure that all health and safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper.
Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
Ensure the highest levels of cleanliness throughout the hotel.
Ensure all cleaning materials are handled correctly.
Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
Assist in the cleaning of public areas and back of house areas as required.
Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.

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What we’re looking for…

Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other, and has fun along the way.
An eagle-eye for detail, you can spot a slip in standards from a mile away.
Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
You have the ability to build relationships with colleagues and customers.

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