Accorcorpo

Head of Operations (Fixed-term contract) (F/M/X)

Issy-les-Moulineaux, IDF, France · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAccorcorpo
LocationIssy-les-Moulineaux, IDF, 92130, France
Work styleOn-site
Employment typeFull-time
Employer posted1 day ago

The Head of Operations will, on a fixed-term contract basis, provide the strategic and operational leadership to accelerate transformation and drive profitable growth globally across all hotels and trains. He/she will foster a growth-oriented culture focused on delivering a superior guest experience while meeting clear financial and operational metrics.

Key responsibilities:

Leadership & strategic vision:

Act as the ultimate leader of the operations division, architecting and executing the brand’s global operational roadmap under the direct guidance of the CEO.
Partner with the Executive Committee to design short- to long-term organizational planning to maximize portfolio synergies while safeguarding absolute compliance with all corporate policies, financial guidelines, and management contracts.

Pre-opening & assets launch:

Spearhead end-to-end pre-opening phases for OE assets by coordinating cross-functional teams (Design, Finance, P&C…) to ensure operational readiness on OE assets (hotels and trains).
Develop bespoke operational plans, budgets, and SOPs in alignment with General Managers and owners to secure on-time delivery and maximize investment outcomes

Show full description

Guest experience excellence & brand integrity: Guard the guest experience by championing LQA standards across all assets and providing strategic direction for signature F&B, wellness, and on-board concepts.

Financial governance & asset value optimization: Hold full accountability for global operational profitability and long-term asset value , delivering on EBITDA targets, CAPEX plans, and manning guides in close collaboration with finance directors and investors, while ensuring a flawless balance between ultra-luxury service standards and proactive cost management.

Strategic growth & market acceleration: Foster high-impact collaboration with Commercial, Revenue, and Marketing divisions to design growth-focused strategies and accelerate booking velocity.

Elite leadership recruitment: Lead the recruitment of high-profile operational leaders (General Managers and Train Managers).

10+ years of progressive leadership in the ultra-luxury hospitality or railway sector
Successful history of directing complex, high-profile pre-opening projects from construction/design phases through to launch and stabilization
Solid experience collaborating directly with institutional investors, asset owners, and board members
Deep understanding of LQA standards and important attention to detail
Exceptional negotiation and influencing skills to manage complex relationships
Strong leadership and management skills
Strong sense of urgency
Professional fluency in English is mandatory. Italian would be a plus.

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