Accorcorpo

Hostess- The Hoxton Bengaluru City

Bengaluru, KA, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

What you’ll do…

Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
Work with all our teams to make sure we're always busy and help our restaurant team with any individual and group bookings.
Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.
Take reservations over the phone, handle cash and card payments and help out the team on the floor.
Master the use of the online reservation system and be sure to add all necessary information to reservations.
Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

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What we’re looking for…

Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other, and has fun along the way.
Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
Nothing is an issue for you, you know what our guests want even before they do.
It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.

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