Hotel Manager

Strategic Operational Leadership

• Provide visionary leadership for all operational departments, ensuring seamless collaboration and execution.
• Drive operational excellence while maintaining Fairmont Luxury Standards and Accor Brand Standards.
• Lead daily operations with a focus on innovation, efficiency, and continuous improvement.
• Foster a culture of accountability, empowerment, and operational discipline.
• Ensure flawless execution of luxury events, banquets, conferences, weddings, and high-profile functions.
• Monitor operational performance through data-driven decision-making and performance analytics.

Commercial & Financial Stewardship

• Drive hotel profitability through strategic operational management and revenue optimization.
• Achieve annual financial objectives including Revenue, GOP, EBITDA, Flow Through, and profitability targets.
• Maximize RevPAR, ADR, TRevPAR, and ancillary revenue opportunities.
• Collaborate with Revenue Management, Sales & Marketing, Finance, and Commercial teams to enhance business performance.
• Lead annual budgeting, forecasting, capital planning, and cost optimization initiatives.
• Ensure efficient management of payroll, productivity, procurement, utilities, and operating expenses while preserving luxury service standards.

Leadership & Talent Development

• Inspire and develop a high-performing leadership team through coaching, mentorship, and succession planning.
• Build an engaged, diverse, and inclusive workplace that embodies the Accor Heartist® culture.
• Promote continuous learning, leadership development, and career progression.
• Drive colleague engagement, recognition, and retention initiatives.
• Ensure effective performance management, talent reviews, and development planning across all departments.
• Lead by example through visible, approachable, and inspirational leadership.

Quality Assurance & Luxury Standards

• Ensure compliance with Fairmont Luxury Brand Standards, Forbes Travel Guide standards, and Leading Quality Assurance (LQA) benchmarks where applicable.
• Maintain exceptional online reputation and guest satisfaction scores.
• Lead continuous quality improvement initiatives across all operational areas.
• Ensure readiness for internal audits, brand audits, and external quality assessments.
• Promote innovation while preserving Fairmont's heritage and luxury identity.

Health, Safety & Risk Management

• Ensure the highest standards of guest and colleague safety through effective risk management.
• Maintain full compliance with statutory regulations, labour legislation, food safety standards, fire & life safety requirements, and environmental regulations.
• Lead emergency response planning, crisis management, and business continuity initiatives.
• Promote sustainability initiatives aligned with Accor's ESG commitments.

Owner & Stakeholder Relations

• Partner with the General Manager in delivering ownership objectives and long-term asset value.
• Develop trusted relationships with ownership representatives, corporate leadership, government authorities, tourism bodies, and strategic partners.
• Represent Fairmont Mumbai at industry forums, luxury hospitality events, and community engagements.
• Support strategic initiatives that strengthen Fairmont Mumbai's market leadership.

Qualifications

• Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or related discipline.
• Master's Degree or MBA in Hospitality Management preferred.

Experience

• Minimum 15 years of progressive luxury hospitality leadership experience.
• At least 5 years in a senior executive role such as Hotel Manager, Executive Assistant Manager, or Director of Operations within an internationally recognized luxury hotel brand.
• Demonstrated success in managing luxury hotels with extensive Food & Beverage operations, banquet facilities, spa, wellness, and premium guest experiences.