Housekeeping - Apprentice

Guest Service

• Maintain guest privacy and follow proper procedures before entering guest rooms.
• Respond courteously to basic guest requests and seek assistance from the supervisor when required.
• Assist in providing additional amenities or supplies requested by guests.
• Maintain a professional and respectful approach when interacting with guests.

Safety & Hygiene

• Follow all hotel safety, hygiene, and sanitation procedures.
• Learn and follow the correct procedures for handling cleaning chemicals and housekeeping equipment.
• Use cleaning equipment and materials safely and responsibly under supervision.
• Ensure guest rooms and assigned areas are kept safe, clean, and organised.
• Follow hotel fire, life safety, emergency, and security procedures.

Supplies & Inventory

• Assist in collecting and arranging housekeeping supplies, linen, towels, and guest amenities.
• Support the team in maintaining adequate stock of cleaning and guest room supplies.
• Report shortages or damaged supplies to the supervisor.

Team Support

• Work closely with Room Attendants, Supervisors, and other Housekeeping team members.
• Assist the team during high occupancy and peak operational periods.
• Support other housekeeping activities as assigned by the supervisor.
• Maintain cleanliness and organisation of housekeeping work areas and equipment.

Learning & Development Responsibilities

• Develop practical knowledge of guest room cleaning and housekeeping procedures.
• Learn hotel standards for room cleanliness, hygiene, presentation, and guest service.
• Observe and learn proper handling of linen, amenities, cleaning equipment, and chemicals.
• Attend departmental briefings, training sessions, and meetings as assigned.
• Follow instructions provided by supervisors and seek guidance whenever required.
• Demonstrate willingness to learn and continuously improve housekeeping skills.

General Responsibilities

• Report for duty on time in a clean and complete uniform.
• Maintain high standards of personal grooming and hygiene.
• Follow all departmental policies, procedures, and service standards.
• Handle guest belongings and hotel property with care and responsibility.
• Maintain a positive and professional attitude towards guests and colleagues.
• Perform other reasonable duties assigned by the Management of the Hotel.

Main Complexity / Critical Issues in the Job

• Maintain the required standards of cleanliness, hygiene, and room presentation while working under supervision.
• Handle guest requests politely and escalate matters beyond the scope of the role to the supervisor.
• Follow safety procedures while handling cleaning chemicals, equipment, linen, and guest room items.
• Maintain guest privacy and confidentiality at all times.
• Adapt to a fast-paced housekeeping environment while continuously learning and supporting the team.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.