HR Coordinator

Provide first-line administrative support to employees, managers and candidates, escalating complex or sensitive HR matters to the HR Advisor.

Manage HR and Recruitment inboxes, responding promptly and providing a professional, customer-focused service.

Provide accurate employee information to Payroll regarding starters, leavers, contractual changes, absence and other employment updates within required deadlines.

Maintain accurate electronic personnel files and monitor compliance requirements, including DBS renewals, mandatory training and Right to Work documentation.

Produce HR, recruitment and compliance reports and maintain accurate records to support business reporting and decision-making.

Support managers with recruitment administration and general HR process queries, referring policy, employment relations and complex matters to the HR Advisor.

Assist with HR projects, process improvements and initiatives to improve efficiency and service delivery.

Prepare meeting documentation and take confidential minutes where required.

Process departmental purchasing and stationery requests in line with company procedures.

Build effective relationships with employees, managers, candidates and external stakeholders, providing a professional HR service.

Provide flexible administrative support to the wider HR team during busy periods and undertake other duties as required by the HR Advisor, HR Management Team or Board of Directors.

Ensure all activities comply with relevant employment legislation, company policies, procedures, GDPR and best practice.

Key Requirements

Essential:

Previous experience in HR, recruitment, people administration or a similar administrative role.

Experience working in a fast-paced environment, managing multiple priorities and deadlines.

Strong organisational and administrative skills with excellent attention to detail.

Experience using HR, recruitment systems or databases.

Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.

Excellent written and verbal communication skills.

Ability to handle confidential and sensitive information with discretion.

Strong customer service and relationship-building skills.

Ability to work independently and effectively as part of a team.

Understanding of GDPR, compliance and data accuracy within an HR environment.

Desirable:

Experience supporting recruitment, interview coordination and onboarding.

Experience with Right to Work, DBS or other pre-employment checks.

Experience producing HR reports and working with HR metrics.

CIPD Level 3 qualified or currently working towards the qualification.

Knowledge of employment legislation and HR best practice.

Experience working within a regulated environment such as healthcare, care or education.

About Zuno

Zuno is the UK’s biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient

We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.

Join Zuno and be part of the team shaping the future of home energy in the UK.

Zuno offers…

A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits:

30 days annual leave + bank holidays

Private medical cover with Aviva*

4 x salary Death in Service cover with Zurich*

Paid 6 months maternity pay after a year of service

Paid paternity pay after a year of service

Salary sacrifice pension matched up to 6%

Ongoing training & development opportunities

Social events

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.

*After probationary period