Inside Sales Representative - IDGS

Achieve Sales Targets

• Meet or exceed quarterly sales goals in partnership with the Outside Sales Representatives, contributing to overall company objectives

Product Expertise and Communication

• Clearly articulate the features, benefits, and value propositions of BEA products to distribution partners, ensuring understanding and engagement.

Performance Reporting

• Provide timely and accurate reports on account growth, sales performance, customer experience metrics, and progress on quarterly initiatives.

Project Management

• Lead and manage key segment priorities and initiatives, ensuring timely completion and alignment with strategic objectives.

CRM and Documentation

• Utilize internal tools and CRM systems to accurately document customer interactions, sales activities, and account updates for visibility and reporting.

Competencies:

Sales and Negotiation Skills

• Demonstrates proficiency in consultative selling techniques, objection handling, and closing strategies to achieve revenue targets.
• Builds trust and credibility with customers through solution-oriented conversations.

Lead Qualification and Prospecting

• Identifies and prioritizes high-value opportunities through proactive outreach and effective qualification methods.
• Maintains a healthy pipeline by consistently engaging new prospects and nurturing existing accounts.

Product and Industry Expertise

• Quickly learns and applies in-depth knowledge of BEA products, services, and industry trends.
• Communicates product features and benefits clearly to distributors and customers to drive adoption and loyalty.

Customer Focus and Relationship Management

• Maintains a customer-first mindset, ensuring positive experiences and long-term partnerships.
• Responds promptly to inquiries and resolves issues to strengthen customer satisfaction and retention

Communication and Collaboration

• Delivers clear, professional verbal and written communication tailored to internal teams and external customers.
• Works effectively with cross-functional teams, including Outside Sales, Technical, Marketing, Sales Support Specialist and Operations, to achieve shared goals.

Operational Excellence and Technical Proficiency

• Effectively manages multiple priorities and deadlines
• Maintains accuracy in quotes, order processing, and reporting to ensure reliable forecasting and customer trust.
• Confidently leverages CRM platforms, Microsoft Office Suite, and other business tools to organize tasks and generate actionable insights.

Analytical Thinking & Problem Solving

• Analyzes customer challenges and market trends to recommend effective solutions that drive business growth.
• Applies data-driven insights to improve sales strategies, enhance customer experience, and support decision-making.

Requirements

Degree(s) or certification(s):

Minimum: High school diploma or equivalent

Preferred: Associate degree or bachelor’s degree in business administration, Marketing, or a related field.

Re-certification requirements: N/A

Professional experience required (min.):

Minimum of 3 years’ selling experience. Technical selling experience preferred but not required.

Technical Competencies

• Workflow Coordination – Ability to manage schedules, prioritize tasks, and ensure timely follow-up on customer inquiries and requests.
• Documentation – Ability to accurately prepare quotes and maintain compliance with company standards.
• Sales Enablement and Productivity Tools – Ability to effectively utilize internal tools to drive sales and an exceptional customer experience
• Product Knowledge & Technical Understanding – Ability to grasp technical products and provide solutions for customer pedestrian and access control applications

IT skills

• CRM, Microsoft Excel/Outlook/Teams, Zoom

Language skills

French: N/A

English: Yes

Interpersonal skills

• Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
• Strong leadership and coaching ability to motivate and develop a full technical support team.
• Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization

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