Intern — Support Specialist / Business Analyst

Conduct acceptance testing of newly developed features and functionality

Technical Support

Serve as a first point of contact for customers seeking technical assistance via phone, email, or web portal

Troubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team

Track and manage open issues through to resolution within agreed SLAs

Provide timely, accurate, and professional responses to customers throughout the support lifecycle

Verify that customer systems are fully functional following issue resolution

Log all events, problems, and resolutions accurately in the ticketing system

Contribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity

Cross-functional Collaboration

Work closely with developers, QA engineers, and system engineers to support quality product delivery

Apply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks

Build and maintain positive working relationships with customers and internal stakeholder

What We're Looking For

Technical Skills

Solid understanding of software development life cycle (SDLC) and common methodologies (Agile, Scrum, Waterfall)

Familiarity with help desk or ticketing software and remote support tools

Basic experience troubleshooting software or system issues remotely

Exposure to relational databases (SQL knowledge is a plus)

AI Literacy

Comfortable working with AI assistants (such as ChatGPT, Claude, Copilot, or similar) for research, drafting, and problem-solving tasks

Basic understanding of how large language models (LLMs) work and their practical limitations

Ability to write clear, effective prompts to get useful outputs from AI tools

Awareness of AI ethics, data privacy considerations, and responsible AI use in a professional setting

Interest in how AI and automation are reshaping IT support, business analysis, and enterprise workflows

Assist in designing and documenting multi-agent workflows that coordinate specialized AI agents across support, analysis, and reporting tasks

Soft Skills

Strong organizational and time-management skills with the ability to juggle multiple open issues simultaneously

Excellent written and verbal communication skills in English

A collaborative, diplomatic, and genuinely customer-focused mindset

Intellectual curiosity and eagerness to learn new tools and technologies quickly

What does Mirantis offer you?

- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Professional development and training;
- Attend conferences and working groups;
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

It is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to isamoylova@mirantis.com

By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.

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