IT Associate

Independently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issues

Administer and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCP

Support and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutions

Perform system and device deployment, imaging, software installation, patching, and lifecycle management

Manage and resolve IT support tickets with accurate and timely documentation

Identify recurring issues and recommend or implement process, configuration, or infrastructure improvements

Assist with server, network, and endpoint maintenance, upgrades, and IT projects

Ensure adherence to IT policies, security standards, and change management procedures

Collaborate with IT team members, vendors, and internal stakeholders

Communicate technical information clearly to non-technical users

Support production-floor and engineering systems as required in a manufacturing environment

Participate in after-hours maintenance windows or on-call rotations as required

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field, or 3–5 years of progressive IT support experience

Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support

Hands-on experience supporting Windows Server environments and Active Directory

Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP

Demonstrated ability to independently troubleshoot and resolve technical issues

Experience using ticketing systems and maintaining technical documentation

Strong customer service, communication, and organizational skills

Ability to prioritize work in a fast-paced, onsite manufacturing environment

Preferred Qualifications

Experience supporting IT systems in manufacturing, engineering, or industrial environments

Familiarity with ERP or other business-critical applications

Exposure to virtualization technologies such as Hyper-V or VMware

Experience with endpoint management, patching, or cybersecurity controls

Knowledge of backup, recovery, and system monitoring concepts

Industry certifications such as CompTIA or Microsoft credentials

Interest in career growth toward systems administration, infrastructure, or security roles

Success Markers

Success at 3 Months

Understands Alicat Scientific’s IT environment, systems, and support processes

Independently resolves common end-user support requests

Follows IT policies, security standards, and change management procedures

Accurately documents support activities in the ticketing system

Builds strong relationships with users and IT team members

Successfully performs basic Active Directory tasks and device deployments

Success at 6 Months

Independently handles moderate to complex support issues

Confidently supports Windows Server, networking, and VPN connectivity

Identifies recurring issues and recommends improvements

Contributes effectively to IT projects and infrastructure initiatives

Serves as a reliable escalation point when appropriate

Maintains high-quality documentation with minimal supervision

Success at 12 Months

Functions as a trusted IT professional with deep understanding of Alicat systems

Resolves complex issues across endpoints, servers, and network infrastructure

Takes ownership of defined systems, tools, or IT processes

Proactively identifies and helps address risks and inefficiencies

Mentors or supports less experienced IT team members

Is positioned for growth into advanced systems or infrastructure roles

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