TOMRA

IT Service Desk Specialist

Leuven, Vlaanderen, Belgium · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerTOMRA
LocationLeuven, Vlaanderen, 3001, Belgium
Work styleOn-site
Employment typeFull-time
Employer posted2 months ago

Join our global IT Service Desk team to deliver professional, timely IT support and ensure a great experience for our internal users worldwide. This role is key in keeping our teams productive with the latest IT tools and services.

What You’ll Do:

Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escalate when needed.
Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.
Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands-on fixes when remote tools aren’t an option.
Coordinate with third-party vendors for hardware, software, or service issues.
Maintain accurate asset records for laptops, smartphones, and peripherals.
Provide local “hands and feet” support for IT infrastructure, meeting rooms, and basic hardware installations.
Follow ITIL-based practices to deliver quality service.

Show full description

Education & Experience:

Degree or IT certification plus up to 3 years of experience OR 3–5 years of relevant IT support experience without a degree.

Technical Skills:

Strong knowledge of Windows OS and Microsoft 365 environment.
Hands-on experience in end-user IT support and troubleshooting.
Knowledge of iOS and Android mobile OS.
Basic understanding of network technologies (WAN, LAN, WLAN) and IT security.
Basic knowledge of Windows Server 2019/2022 or Linux systems.
Familiarity with Microsoft Entra, Intune, and cloud computing environments.
ITIL 4 Foundation or similar certification is an advantage.

Soft Skills & Language:

Fluent in English (written and spoken).
Excellent communication skills with a customer-focused approach.
Ability to collaborate in a global environment.

To ensure your application can be properly reviewed, please submit your CV in English.

If you don’t meet every single requirement, we still encourage you to apply. At TOMRA, diverse perspectives drive innovation and success. You might be the right fit for this or another role.

Starting salary from 47000 gross/annually
Bonus based on personal and company performance (role-dependent).
Meal vouchers and eco-cheques in line with local regulations.
20 days statutory holiday per year + 6 ADV days per year (based on a 39h/week contract model).
Hospitalization insurance with dental care for employee and family.
Group insurance covering life, retirement, and disability.
Bike lease available.
Laptop and mobile phone.
Professional training and development opportunities.
Inclusive company culture and internal career opportunities.
Access to TOMRA Share Purchase Program.

DE&I Statement

TOMRA is proud to be an Equal Opportunity Employer committed to creating and maintaining an inclusive and accessible workplace for all. We prohibit discrimination and harassment of any kind, based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.