IT Support Apprentice

Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months.

You’ll work within Imperial’s ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries.

Your experience will be delivered across the following areas, giving you exposure to different support environments:

1st Line Service Desk – delivering remote support via phone, email and live chat, and managing requests through the service management system.

TechBar – providing face‑to‑face IT support at designated campus locations.

Field Engineering Support – delivering deskside, in‑person technical support across college buildings.

Training & Qualification

Alongside hands‑on experience, you’ll receive structured training and support to help you develop throughout the programme. This includes:

An initial one‑week induction delivered by Imperial and the apprenticeship training provider.

A minimum of 20% off‑the‑job learning across the duration of the apprenticeship.

The remaining 80% of your time spent in role, gaining practical experience while carrying out your day‑to‑day responsibilities.

Ongoing support with assessments and evidence gathering throughout the programme.

On successful completion, you’ll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT.

Location & Travel

You’ll begin your apprenticeship at Imperial’s South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working.

The role will involve travelling to other Imperial campuses across London Zones 1–2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world‑leading organisation and will support your development and future progression in the field.

We’re looking for someone who is:

Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn.

Excited about hands‑on problem‑solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology.

Customer‑focused, friendly and confident, communicating professionally, politely and clearly with others.

Analytical and solution orientated, resilient and positive when tackling challenging issues.

Reliable, organised and effective with time‑keeping, able to stay calm under pressure in a fast‑paced environment.

A collaborative team player who works well with others and adapts easily to change.

Why Join Imperial

A well-supported Apprenticeship Programme with expert mentoring and a competitive annual salary.

Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT.

25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days.

Access to world‑class facilities, campuses and inclusive staff networks within a welcoming and diverse environment.

Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall.

Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards.

Cycle‑to‑work and Electric Vehicle scheme, staff discounts, and much more!

At Imperial, our values – Respect, Collaboration, Excellence, Integrity and Innovation – guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners.