IT Systems Analyst

Software Packaging

• Package and maintain applications using:
• PowerShell App Deployment Toolkit (PSADT)
• SCCM Applications and Intune Win32 apps
• Implement:
• Reliable detection rules
• Install/uninstall logic
• Dependencies and supersedence
• Troubleshoot complex installers:
• User vs system context issues
• Non-MSI and legacy installers
• Maintain packaging standards and documentation

Patch Management & Compliance

• Operate Windows patching via SCCM and/or Intune
• Monitor and act on patch compliance reports
• Troubleshoot patching issues:
• “Not applicable” updates
• Stuck or missing patch states
• Windows Update agent and registry conflicts
• Support security- and CVE-driven remediation efforts

Operational Support

• Act as L2/L3 escalation for endpoint-related incidents
• Perform deep troubleshooting using:
• SCCM client logs
• Intune Management Extension logs
• Event Viewer and registry analysis
• Create and run PowerShell remediation scripts
• Proactively identify recurring issues and propose improvements

Required Technical Skills

Mandatory

• SCCM Current Branch (hands-on operational experience)
• Microsoft Intune (device and app management)
• Windows 10 / Windows 11 enterprise management
• PowerShell scripting (operations & remediation)
• PSADT for application packaging
• Windows patching fundamentals and troubleshooting

Expected Level (Medior)

• Works independently on standard operational tasks
• Troubleshoots issues beyond runbooks
• Knows where to look: logs, registry, client behavior
• Escalates only complex or architectural topics
• Understands impact of changes in production environments

Nice to Have

• Co-management experience
• Autopilot operational support
• Entra ID device concepts
• Defender / security tooling integration awareness
• Experience in large enterprise environments

Soft Skills

• Structured troubleshooting mindset
• Clear and concise ticket communication
• Operational responsibility and ownership
• Able to balance speed with stability
• Comfortable working with Service Desk and Security teams

Typical Profile

• ~3–5 year’s experience in endpoint management
• Strong SCCM foundation, actively working with Intune
• Proven hands-on packaging and patching experience
• Engineer mindset, not just task execution

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

Innovative & adaptable

Dedicated to absolute integrity

Focused on the customer first

Respectful and team oriented

Optimistic and energizing

Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

The Medior Endpoint Management Engineer is responsible for the day-to-day operational management, troubleshooting, and continuous improvement of Microsoft SCCM (Current Branch) and Microsoft Intune. This role is hands-on and production-focused, with strong responsibility for software packaging, patch compliance, and endpoint stability in an enterprise Windows environment. The engineer works independently on most operational tasks and escalations, while aligning with senior engineers on architecture and long-term roadmap decisions.