Jovem Aprendiz

Minor Apprentice

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. 🚀 Your next challenge Add business context Pluxee / Global IT Foundations & Platforms organization is looking for strong and experience candidate for role of SIAM Processes and Tools Manager - ServiceNow. What you’ll be doing: SIAM Processes and Tools managers is responsible for design / implementation and fulfilment of SIAM / ITSM processes across different master / local solutions or suppliers under her / his responsibility. In addition, role assure gradual implementation of E2E Monitoring, Dashboards and related analytics. All this supported by Robotics to lower the operational effort. SIAM Processes and Tools manager will have the responsibility to coordinate the suppliers in given tools area in day-to-day activities in order to assure suppliers efficiency and quality of the delivery. RESPONSIBILITIES: • Manage ITSM Tool based on ServiceNow and in her / his responsibilities is to maintain platform availability as well as future development and growth. • Coordinate the tools suppliers on day-to-day activities in order to assure suppliers efficiency and quality of the delivery. • Enable processes robotics to lower operational effort by automating routine tasks in processes and operational procedures. • Establish fully integrated ITSM solution across multiple platforms in cooperation with other tools owners. • Coordinate and perform platform upgrades. • The SIAM Processes and Tools manager ensures quality and continuity of service operations; designs, implements, coordinates, maintains and communicates SIAM / ITSM Processes. • Verifies the compliance of the parties to the processes • Monitors process performance and key metrics on regular basis and act on deviations • Continuously identifies potential process improvements, makes appropriate recommendations to Service Delivery and co-ordinates process improvements • Detects and agrees on new cross-supplier processes • Coordinate the tools suppliers on day-to-day activities in order to assure suppliers efficiency and quality of the delivery. • Is responsible to enable Dashboards: gathers information from different sources and provides automated on-time performance and trend information on all KPIs. To enable single source of truth of operational KPIs and SLAs. 🌟 You’re a match SKILLS REQUIRED: • Proven track record in SIAM required • Understanding and experience of ITSM tools as must • Experience with Jira Service Management, Datadog as benefit • International working environment experience with virtual team leading skills is seen as clear advantage • Excellent communication, reporting and presentation skills, fluency in English • Solid IT process knowledge with very good ITIL understanding, ITIL V3 or ITIL 4 certification (or similar) is required (Intermediate or Expert level). • Knowledge in agile methodologies and DevOps, and proven experience in using those as part of service management e.g. through CI/CD pipeline automation or real-time monito…