Encora

L2/L3 Support Engineer

Mexico; Mexico City · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerEncora
LocationMexico; Mexico City
Work styleWork style not stated
Employer posted2 months ago

Job Title: L2/L3 Support Engineer

Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python

Experience: 5+ years

Location Mexico City or Guadalajara

Mode: Hybrid

We at Coforge are hiring Position (22655) with the following skill set.

As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.

Responsibilities

Collaborate with team members to analyze and resolve application issues.
Identify defects, discrepancies, and trends through code debugging and log analysis.
Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
Enhance application stability and performance by identifying patterns and advising on permanent fixes.
Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
Identify and automate alerts and processes in collaboration with theEngineering team.
Challenge existing application setups and suggest improvements for stability.
Participate actively in the Change Management process to manage production risks.
Develop and improve run books to minimize operational errors and enhance efficiency.
Create reports that provide trending statistics to track application health and service performance.
Willingness to learn and support proprietary technologies not available in the marketplace.

Show full description

Required Qualifications

Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
Strong understanding of Data Structures and their practical applications.
Proven problem-solving skills in development or production environments, including root cause analysis.
Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.

Required Qualifications

Experience in the Financial Services Industry.
Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
Degree in Computer Science.

Posted On: August 6, 2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.