Logistics Operations Coordinator & 3PL Process Control

Key Responsibilities

• Manage the day-to-day relationship with the external logistics provider (3PL).
• Maintain an active on-site presence and monitor warehouse operations and processes.
• Identify operational deviations, report findings, and follow up through resolution.
• Analyze operational workflows and lead continuous improvement initiatives in packaging, storage, and distribution processes.
• Monitor packaging quality and ensure compliance with company standards.
• Coordinate activities related to the Standards Institution, including preparing products for testing, compiling product certification documentation ("product localization/compliance files"), and supporting product approval processes.
• Coordinate the shipment and submission of products to the Standards Institution and other relevant testing laboratories.
• Manage the quarantine process for products affected by defects or quality issues, including monitoring, documentation, corrective actions, and follow-up until final resolution.
• Provide professional support and responses to customer-specific technical and operational requirements.
• Work closely with internal stakeholders including Purchasing, Import, Customer Service, Quality Assurance, and Logistics.
• Monitor task execution, resolve operational issues in real time, and provide practical on-site solutions.
• Document incidents, prepare reports, and present recommendations for continuous improvement.
• Visit customer sites when required, in coordination with the relevant internal departments.

• Experience in logistics operations, warehouse management, or working with 3PL providers – an advantage.
• Highly organized, detail-oriented, and methodical.
• Good proficiency in Microsoft Office applications, especially Excel.
• Experience working with ERP, CRM, and WMS systems.
• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field – an advantage.
• Valid driver's license – mandatory (The role includes reaching out to customers/suppliers,etc.(

• High level of ownership and the ability to drive tasks from initiation through completion.
• Hands-on approach, assertiveness, and the ability to work effectively with external suppliers.
• Ability to work independently and manage multiple priorities simultaneously.
• Strong technical aptitude with the ability to understand products and operational processes.
• Excellent analytical and problem-solving skills with a proactive approach.
• Strong interpersonal and communication skills with the ability to work across multiple departments.

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