Manager, GBS - Global Change Management

Primary Responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects
• Serve dotted-line manager to junior level Change Managers, as well as Change Production team members
• Perform detailed Change Impact Assessments on projects in order to understand the impacted stakeholders, how they’re impacted and when, as well as the recommended interventions by audience
• Perform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the project
• Develop the Case for Change in order to define the key messaging required by audience
• Create detailed and proactive Communication Plans and develop strong project communications
• Partner with GBS and Corporate Communications team members to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding/templates and timing
• Provide strategic insight into the development of training and deployment plans and content
• Present Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
• Develop comprehensive Change Management Plans by project and effectively manage and execute against those plans
• Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines
• Manage training development, logistics and delivery plans for implementation of changes
• Measure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordingly
• Gather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each time
• Act as a coach for Leaders in helping them fulfill the role of Change Sponsor on projects
• Report to Group Lead, Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as required
• Develop, gain approvals for, and execute Change Management and Communication Plans for multiple projects.
• Report portfolio/direct report status to the Sr. Manager of Global Change Management and escalate risks/issues as needed.
• Deliver and sustain outcomes: build targeted plans (communications, sponsor roadmaps, coaching, training, resistance), ensure plan quality and execution with initiative owners, identify and mitigate people-side risks, and track adoption/utilization/proficiency for projects across the organization.

Qualifications

• Experience with enterprise and global Change Management (3+ Years) applying established methodologies and tools in corporate settings. Change Management education/certification preferred (e.g., Prosci/ACMP/APMG).
• Impeccable verbal/written English communication skills, strong presentation and interpersonal skills, able to build strong relationships, and work effectively across all levels.
• Familiarity with project life cycle phases, excellent organization and attention to detail, able to manage multiple complex change efforts simultaneously and meet deadlines.
• Exceptional problem-solving and critical-thinking skills, ability to address complex problems, develop solutions, and create high-quality executive-ready presentations. Leverage feedback, insights, and data to optimize user sentiments to address adoption.
• Solution-oriented, comfortable with ambiguity, and quick to adjust with a strong sense of urgency in fast-paced, rapidly changing environments.
• An outcome-focused team player who removes barriers, collaborates effectively, and brings energy and enthusiasm to motivate and engage others.
• Proficient with MS Excel, Word, PowerPoint, SharePoint, and Outlook.
• Experience in applying Change Management in Food & Beverage and/or Global Business Services environments is a plus.

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.