Manager, Production Site Reliability Engineering

Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

$500 stipend for remote office setup in first year + $400 each following year

Internet reimbursement up to $75 per month

Gym membership reimbursement up to $50 per month

Company paid Wellable subscription

Join Vultr

Vultr is seeking a Manager of Production Site Reliability Engineering to build and lead a new team responsible for the availability, performance, and operability of our production control plane. This is the environment that runs our customer-facing web applications and the internal platform that supports them. You will own the day-to-day operations of this environment: incident response, monitoring and alerting, configuration management, capacity planning, and the ongoing re-architecture of the control plane for continued scale. This is both a technical and a people leadership role. You will hire, grow, and lead a team of SREs and database engineers, set the operational culture, and partner closely with engineering teams across the organization to ensure the production environment is reliable, observable, and ready for the next phase of Vultr's growth.

Key Responsibilities

Build and lead the Production Site Reliability Engineering team: hire, mentor, and grow a team of SREs and database engineers responsible for the production control plane

Own the availability, performance, and operability of the production web stack

Lead incident response for production-impacting events; drive postmortems and turn lessons into durable system improvements, runbooks, and alerting

Own configuration management for the production environment, ensuring consistent, repeatable, and auditable infrastructure across all control plane hosts

Partner with engineering teams across the organization to ensure new services are production-ready: observable, deployable, and documented before they reach customers

Drive the control plane re-architecture: stand up new infrastructure, manage parallel runs and cutover, and ensure the new environment meets production readiness standards for monitoring, alerting, and capacity

Set the operational roadmap for the production environment: capacity planning, scaling strategy, disaster recovery, and the evolution of the architecture toward a more distributed, resilient design

Establish and maintain monitoring, alerting, and observability across the production stack and ensure the team has the visibility needed to respond to issues before customers do

Manage the production database and caching environment: replication topology, performance tuning, backup verification, and failover testing

Foster a culture of operational excellence: regular operational reviews, SLO definition and tracking, blameless postmortems, and continuous improvement of runbooks and deployment processes

Qualifications

10+ years of professional experience in site reliability engineering or infrastructure operations, with at least 2 years in a team lead or management role

Deep experience operating production web stacks at scale. You should be comfortable debugging performance issues across the full request path from load balancer to database

Strong Linux systems knowledge: networking, systemd, package management, firewall configuration, and performance tuning. You should be the person who can figure out why a server is slow and fix it

Track record of building and operating monitoring and alerting systems and driving a culture of observability and proactive incident response

Experience with configuration management at scale (Puppet, Ansible, Chef, or similar) and a strong opinion on what belongs in config management vs. what should be code

Strong written and verbal communication: runbooks, postmortems, incident communications to leadership, and cross-functional coordination with engineering and datacenter operations teams

Experience hiring and building engineering teams: you will be the hiring manager for this team and responsible for its growth and culture

Experience with database replication, backup strategies, and failure modes. You do not need to be a DBA, but you need to understand replication topology, know when a query plan is bad, and be able to lead a database failover without panicking

Experience leading production migrations or major infrastructure transitions: planning, parallel runs, validation, and safe cutover with minimal customer impact

Bonus: experience with Harvester or similar HCI platforms for running production workloads on VMs

Bonus: experience with Redis cluster architecture, failover, and performance tuning at scale

Bonus: experience with HAProxy configuration, keepalived, and load balancing strategies for high-traffic web applications

Bonus: experience with PCI compliance environments and operating systems and networks that handle cardholder data

Bonus: experience writing PHP, even if rusty. Our control plane has significant PHP surfaces and you will be working closely with the teams that maintain them

Bonus: experience with Cloudflare or similar CDN/edge platforms and managing DNS cutover for production services

Compensation

$140,000 - $160,000

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

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