Ocean Import Coordinator

The Ocean Import Coordinator is responsible for the end-to-end coordination of import shipments, with approximately 95% focused on ocean imports (FCL & LCL) and 5% on air imports. The role will also support key account management, pricing, carrier coordination, and customer relationship management, with a primary focus on China trade lanes.

Key Roles and Responsibilities

1. Import Operations & Documentation

• Manage import shipments from A-Z, from initial customer inquiries and quotations through shipment tracking, delivery, billing, and final invoicing.
• Coordinate ocean import shipments, including FCL and LCL cargo, and air import shipments as required.
• Enter and maintain accurate shipment information and documentation in CargoWise and other applicable systems.
• Create and process required import documentation, including arrival notices, delivery orders, invoices, and file settlement documentation.
• Communicate with overseas agents, carriers, customs brokers, truckers, warehouses, and other service providers to coordinate shipment movement and resolve issues.
• Monitor shipment milestones, verify arrival and cargo availability, and proactively identify and resolve delays or exceptions.

2. Customer Service & Key Account Management

• Serve as a primary point of contact for assigned customers, providing timely shipment updates and responding to operational questions and requests.
• Manage key account requirements in accordance with customer Standard Operating Procedures (SOPs) and service expectations.
• Provide shipment tracking reports and proactive communication regarding shipment status, exceptions, and delivery timelines.
• Partner with internal teams to resolve customer issues and maintain a high level of client satisfaction.

3. Pricing, Carrier & Vendor Management

• Negotiate ocean freight rates and related charges with shipping lines and other service providers.
• Prepare and provide customer quotations based on routing, service requirements, and current market pricing.
• Coordinate with carriers and vendors to confirm bookings, inbound arrival information, shipment availability, and delivery requirements.
• Maintain awareness of market conditions and available service options to support competitive pricing and reliable execution.

4. Billing & Financial Coordination

• Responsible for customer billing and final invoicing for assigned shipments and accounts.
• Review shipment files and vendor charges for accuracy and completeness prior to file settlement.
• Coordinate with Accounting on accounts payable items, invoice questions, and other shipment-related financial matters.
• Ensure files are completed and closed accurately and in a timely manner.

Requirements:

• Minimum of 3 years of freight forwarding and/or import operations experience.
• Strong hands-on experience managing ocean imports, including FCL and LCL shipments. Experience with air imports is a plus.
• Experience supporting China trade lanes preferred.
• CargoWise experience preferred. Proficiency with Microsoft Office, including Excel and Outlook.
• Strong customer service and key account management skills with the ability to communicate effectively with customers, carriers, overseas agents, and internal teams.
• Experience negotiating rates with shipping lines, developing pricing, and preparing customer quotations.
• Strong organizational, time management, critical thinking, and problem-solving skills with the ability to manage multiple shipments and priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.

Compensation/Benefits:

• The approximate annual base salary range for this position is $50,000.00 - $54,000.00, which can vary based on role requirements, skill set, and years of experience.
• Comprehensive benefits package including Medical, Dental, Vision, PTO, and company holidays.

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If this sounds like you, Apply Now!

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As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.