Onsite Technical Support Engineer

• Receives inbound service desk calls in a professional and timely manner according to IT Services procedures, with a focus on prompt first call resolution.
• Captures accurate information from users (name, location, contact number, problem description) into the ticketing system. Handles user requests within capability, or quickly transfer calls to a senior technician.
• Performs installations and upgrades to computers for new and current colleagues at all levels of the organization.
• Performs PC lifecycle management activities such as receiving hardware, inventorying, migrating end users from their existing PCs to newly leased PCs, wiping data, and returning hardware.
• Properly uses IT asset inventory systems to safeguard computing assets and ensure they are deployed, returned, or disposed of correctly and cost-effectively.
• Evaluates and documents existing end user PC hardware, software, and configuration.
• Loads base Windows image and update with patches. Installs software and hardware.
• Performs basic troubleshooting, diagnosis and repair of computer systems, hardware and computer peripherals.
• Recommends policies/procedures to improve ticket resolution times.
• Participates in IT services project teams as requested.
• Perform other duties as assigned.

Education and Experience

• Typically possesses a High School diploma (or equivalent) and 2-5 years of relevant experience.

Knowledge and Skills

• General knowledge of IT functions required.
• Demonstrated skills in customer service, and verbal, written and mathematical skills.
• Demonstrate skills in supporting the Windows operating system in a domain environment.
• Good understanding of Microsoft Office Suite.
• Good attention to detail, and ability to maintain confidential information is required.

#LI-CB1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Protect Yourself From Scams:We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any otherany other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.