Jobsforhumanity

Operations Executive

Zouk Mikael, Mount Lebanon Governorate, Lebanon · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerJobsforhumanity
LocationZouk Mikael, Mount Lebanon Governorate, Lebanon
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

About the Role

As an Operations Executive, you will sit between our US clients and our network of field technicians, managing service requests from intake through to completion. You will assign the right technician to each job, keep all parties informed throughout, and ensure work is delivered to the standard our clients expect.

What You’ll Do

Act as the main point of contact between US clients and our network of field technicians and subcontractors, managing on demand calls and ongoing service contracts across plumbing, electrical, carpentry, and general maintenance

Review incoming service requests and assign the right technician or subcontractor based on trade, location, and availability

Brief technicians with all necessary job details, then coordinate and follow up closely throughout the task until it is completed

Track multiple jobs at once, keeping clients updated on progress and proactively flagging delays or issues before they escalate

Show full description

Handle problems as they come up, rescheduling, reassigning, or escalating where needed to keep the client experience smooth

Communicate confidently and professionally with US based clients by phone and email throughout the working day

Report on job status, recurring issues, and key developments to your manager

What You’ll Bring

Strong command of English, written and spoken (this role is client-facing with US-based clients)

Bachelor’s degree preferred, ideally in engineering, business, or a related field

0–3 years’ experience in operations, engineering, or subcontracting preferred

Strong organisational skills and high attention to detail

Clear, confident communication and the ability to manage multiple priorities at once

Comfortable working under pressure in a fast-paced, service-driven environment

Flexibility to manage workload across the team’s operating hours

Work Schedule & Location

This is a PM shift role, 4:00 PM to 1:00 AM, aligned with US business hours
On-site position based in Zouk Mikael, Lebanon

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