Operations Manager

Work Pattern: This is an onsite role based 5 days a week in Chadderton. Regular presence within the operation is important to support team leadership, collaboration and continuous improvement activities. Occasional travel may be required to support business needs.

We're looking for people who are full of ideas, want to challenge the norm and work to our core values…

• Dare to be Bold - We always bring courage to work to reach for the unbelievable.
• Uphold Integrity - We promote accountability and respect to raise the bar for ourselves and the industry.
• Never Settle - We relentlessly push forward to create the extraordinary in every detail.
• Celebrate Perspectives - We combine diverse talent to look at the familiar in unfamiliar ways.
• Win as a Team – We bring out the best in each other to share collective success.

What You'll Do

• Lead day-to-day warehouse, inventory, repair and transport operations, ensuring safety, quality, service and cost objectives are achieved.
• Own inventory accuracy and stock control processes, ensuring efficient material flow from receipt through storage, repair, assembly and dispatch.
• Manage repair and refurbishment activities, ensuring customer commitments, throughput targets and quality standards are consistently met.
• Build, develop and lead a high-performing team, fostering a culture of accountability, collaboration and continuous improvement.
• Translate data-driven insights into actions that improve productivity, inventory accuracy, service levels, quality and operational efficiency.
• Monitor performance across warehouse, repair and logistics functions, identifying operational trends, risks and improvement opportunities.
• Develop and maintain reports, dashboards and KPIs that provide stakeholders with clear visibility of operational performance.
• Review and redesign existing processes to simplify, standardise and automate ways of working, creating a culture of continuous improvement across the operation.
• Lead and champion continuous improvement initiatives across warehouse, inventory and repair operations, delivering measurable gains in performance, customer service, inventory accuracy and cost efficiency.
• Conduct root cause analysis and implement sustainable corrective actions to address operational issues.
• Partner with Engineering and Quality teams to resolve product, process and repair-related challenges.
• Manage relationships with logistics providers and internal stakeholders to ensure operational objectives are achieved.
• Support new product introductions, engineering changes and operational readiness activities.
• Improve operational systems and reporting capabilities through the effective use of technology, automation and AI tools.
• Communicate operational performance, key risks and improvement opportunities to senior leaders and stakeholders.
• Partner with Finance to ensure inventory-related financial metrics are accurate and reliable, acting as the primary point of contact for related queries.

What You'll Bring

• Significant experience leading warehouse, inventory, logistics or operational functions within a manufacturing, service or supply chain environment.
• Proven experience leading continuous improvement programmes and implementing operational best practices that deliver measurable business results.
• Strong analytical skills with the ability to interpret data, identify trends and translate insights into operational actions and business improvements.
• Experience creating, developing and using operational reports, dashboards and KPIs to drive performance improvement and support decision-making.
• A naturally curious and proactive approach, with confidence to challenge processes and identify opportunities for improvement.
• Strong problem-solving skills and experience conducting root cause analysis to resolve operational issues.
• Demonstrated success improving operational performance, inventory accuracy, productivity, service levels and cost efficiency.
• Excellent leadership skills with experience developing high-performing teams and fostering a culture of accountability and continuous improvement.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple business functions.
• Experience using ERP systems and operational data to drive decision-making.

Bonus points if you have:

• Confidence using Oracle or a similar ERP system.
• Background within repair, refurbishment or reverse logistics operations.
• Experience working within gaming, electronics, manufacturing or another high-volume operational environment.

Qualifications

• A relevant degree or professional qualification in Supply Chain, Operations Management, Logistics, Business or Engineering.
• Lean Six Sigma or similar continuous improvement qualification

How You'll Grow

• Play a key role in developing and evolving our global materials planning and logistics capability.
• Lead strategic initiatives that improve service, inventory performance, and operational excellence across the business.
• Gain exposure to senior leaders, global operations, and business-critical transformation projects in a growing international organisation.

What can we offer you?

• Annual performance bonus
• 25 days’ holiday plus bank holidays
• Up to 8% employer pension contributions
• Private medical insurance
• Remote GP access
• 1 day off for charitable work
• 1 day off for your birthday or personal celebration
• Half Day for Health (dedicated time for your wellbeing)
• Employee Share Purchase Plan
• Reward platform with cycle-to-work scheme and discounts/cashback
• Elective benefits (Tastecard, travel, dental, Give As You Earn)
• Study support
• Employee Assistance Programme (EAP)

Please note, we are unable to sponsor visas at this time. If you require visa sponsorship now or in the future we will not be able to progress with your application.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.