Novartis

Payroll Expert

Malaysia · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerNovartis
LocationMalaysia
Work styleWork style not stated
Employment typeFull time
Employer posted25 Sep 2026

Job Description Summary

Step into a role where your expertise in payroll processes drives meaningful impact. As a Payroll Expert, you’ll support the development of principles and guidelines that shape how we operate, while coordinating data analysis and evaluation to enhance service delivery. Your contributions will help implement and continuously improve payroll systems that support our people and APAC countries.

Job Description

Key Responsibilities:

Support operational execution of payroll strategic objectives across teams and regions.
Implement payroll processes and standards with guidance and training for users.
Respond to payroll service requests and resolve issues or escalate as needed.
Track and troubleshoot service errors, analyzing messages and user queries.
Evaluate payroll services and contribute to continuous improvement initiatives.
Collaborate on payroll-related projects at country or business unit level.
Provide expert advice on payroll systems, compliance, and customer-focused solutions.

Show full description

Essential Requirements:

Bachelor’s degree in finance, Accounting, Business, or a related field.
Minimum 5 years payroll experience in full payroll cycle with experience in Taiwan (Main), Hong Kong and China countries.
Professional fluency in written and spoken English and Chinese.
Direct knowledge of country-specific payroll regulations and tax compliance for the APAC region.
In depth knowledge and experience in Reconciliation & audit readiness, Vendor governance and Data privacy & payroll governance.
Expertise in Workday & advanced Excel skills.
Strong attention to detail and accuracy, with the ability to manage payroll data, validations, reconciliations, and documentation with a high degree of precision.
Strong analytical and problem-solving skills to resolve payroll-related issues in a timely manner.
Effective communication and stakeholder management skills, with the ability to partner with internal teams, vendors, and employees across multiple geographies and manage queries professionally.
Process improvement and automation mindset.

Desirable Requirements:

Experience troubleshooting service errors and resolving complex payroll queries.
Strong proactive problem-solving skills in a customer-focused environment.
Multi-country payroll experience other than Taiwan, Hong Kong and China.
Experience with Workday integration
Experience in Global/ MNC and complex & matrixed organizations
Experience in leveraging AI to simplify people processes, reduce duplication, and shift team capacity toward higher impact, value adding work.

Skills Desired

Adverse Event Reporting System, Collaboration, Communication, Consulting Services, Curious Mindset, Data Analysis, Data Privacy, Dispute Resolution, Employee Experience, Error Analysis, HRIS (Human Resource Management System) (Inactive), Hr Operations (Hr Ops) (Inactive), HR Service Delivery, Human Resource Management, Human Resource Management System, Human Resources (HR), Identity Access Management (IAM), Onboarding, Payroll, Process Analysis, Project Management, Sdm (Inactive), Service Request Management, Standards Development, User Management

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.