Product Operations Coordinator

Key Responsibilities:

• Performs a range of mainly straightforward assignments with some level of guidance such as maintaining law enforcement agency information; conducting QC audits, processing responses received from law enforcement agencies, contacting law enforcement agencies for status and process clarification.
• Demonstrates attention to detail and a heightened sense of urgency in maintaining these databases. Utilizes analytical reasoning to determine new processes and workflows.

Daily tasks include but are not limited to:

- Public acquisition of law enforcement records by researching, downloading, processing, and validating information,
- Verify overall accuracy with internal databases and maintain and update accordingly
- Address internal customer inquiries
- May also perform outgoing calls,
- Identify issues in systems by using their increased knowledge/skill,

- Must be available some nights and weekends

Education & Qualifications:

• Required: Minimum Education: High School Diploma or GED
• Required Typing: 40 WPM
• Preferred Typing: 65+ WPM
• Preferred Education: Some College in related field
• Required: 2-3 years’ experience related to database maintenance, customer service
• Attention to detail is a must
• Highly organized and works well in team environment, focusing on communication,

professionalism, diversity and inclusion
• Ability to multitask daily and independently
• Positive attitude and ability to work quickly in a fast-paced environment.
• Proficient listening, oral and written communication skills.

Competencies:
• Building Collaborative Relationships & Fostering Teamwork
• Customer Orientation
• Team specific competencies are:
• Solves Problems and Analyzes Issues
• Communicates Powerfully and Prolifically
• Collaboration and Teamwork
• Displays High Integrity and Honesty



U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.







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