Optiva

Project Manager

Bangladesh · Work style not stated · Full time

Posted over 6 months ago: check it’s still open

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EmployerOptiva
LocationBangladesh
Work styleWork style not stated
Employment typeFull time
Employer posted30 Mar 2026

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

About theRole:

We are looking for a Project Director with deepexpertisein telecom project management to lead a BSS Managed Service transformation program for a Tier-1 operator. The role demands mastery in complex BSS program governance, integration and migration project leadership, multi-vendor coordination, and risk-managed delivery within a high-demand telecom environment.The selected candidate will oversee end-to-end program planning, execution, and performance, ensuring on-time delivery, operational excellence, and alignment with customer strategicobjectives.

KeyResponsibilities:

Program & ProjectLeadership:

Lead large-scale BSS transformation programs covering migration, integration, rollout, and managed servicetransition.

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Establishproject governance frameworks, steering committees, and PMO-level reporting mechanisms.

Manage program timelines, resource allocation, dependencies, and deliverables across multiple workstreams.

Drive scope management, milestone tracking, and progress reporting through structured project management practices (PMP/PRINCE2/Agile).

Implement best-in-class project controls—cost, schedule, quality, and risk—to ensure predictable delivery outcomes.

Stakeholder & GovernanceManagement:

Serve as the primary interface between customer executive leadership (CxO, CTO, CIO) and internal delivery units.

Manage relationships with vendors, system integrators, and internal cross-functional teams (Operations, IT, Development, Testing, Transition).

Conduct Steering Committee meetings, ensuring transparency and proactive issue management. • Lead change control boards (CCB) and risk review boards to mitigate project and operational challenges. Risk,Qualityand DeliveryAssurance.

Establishandmaintaina risk management framework toidentify, assess, and control delivery and service risks.

Ensure project compliance with customer SLAs, contractual obligations, and quality standards. Implement lessons learned, continuous improvement practices, and post-implementation reviews for operational optimization.

Commercial & ContractualOversight:

Support contract negotiation, SoW finalization, and SLA/KPI definition during managed service transitions.

Track financial performance, forecast variances, and ensure commercial alignment with project and service targets.

Manage vendor performance and ensure accountability for deliverables within budget and scope.

BSS DomainIntegration:

Direct project execution involving key BSS components such as CRM, Billing, Charging, Mediation, Order Management, Product Catalog, and Revenue Management.

Coordinate with architecture and solution teams for BSS integration with OSS, CRM, and Digital Channels.

Oversee cutover planning, data migration, user acceptance testing (UAT), and go-live support.

Leadership & PeopleManagement:

Lead a team of cross functional experts, ensuring clarity ofdeliverables, and performance metrics. Coach and mentor delivery teams tomaintaincustomer focus, agility, and accountability.

Build and sustain a delivery excellence culture aligned with project KPIs and customer satisfaction goals.

Key Skills andExperience:

15+ years of total experience inthe TelecomIT/BSS domain, with at least 8 years in Project/Program Director roles.

Proventrack recordmanaging end-to-end BSS transformation, integration, or migration projects in a Managed Services environment.

Strong command of project management frameworks (PMP, PRINCE2, Agile, orSAFe).

Excellent experience with PMO governance, RAID (Risks, Assumptions, Issues, Dependencies) management, and reporting.

Proven ability to handle multi-vendor environments and complex stakeholder landscapes (Operators, OEMs, Integrators).

Understandingtelecom business processes (Order-to-Cash, Lead-to-Cash, Trouble-to-Resolve). Experience managing contractual, commercial, and SLA-driven delivery models.

Skilled in budgeting, forecasting, resource planning, and performance tracking.

Outstanding leadership, negotiation, and communication skills, especially in customer-facing environments.

DesirableQualifications:

Bachelor’s or Master’s in Telecommunications, Engineering, Computer Science, or Business Administration.

PMP, PRINCE2, ITIL, Agile, orSAFecertificationpreferred.

Experience with Tier-1 BSS vendors such as Amdocs, Optiva, Ericsson, Huawei,Netcracker,Qvantel, or Nokia.

Knowledge of Digital BSS, Cloud BSS, 5G Monetization, or Cloud-nativemicroservicesarchitecture isadvantageous.

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