Accor

Raffles Butler

Udaipur, RJ, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAccor
LocationUdaipur, RJ, India
Work styleOn-site
Employment typeFull-time
Employer posted19 days ago

We are seeking an exceptional Raffles Butler to join our luxury hospitality team in Udaipur, India. As a Raffles Butler, you will be the cornerstone of our personalized guest service experience, delivering unparalleled hospitality and attention to detail that defines the Raffles brand. This role requires a professional, organized, and customer-focused individual who excels in anticipating guest needs and maintaining the highest standards of service excellence.

Provide personalized butler services to guests, ensuring their comfort, satisfaction, and discretion throughout their stay
Manage suite operations, including room maintenance, housekeeping coordination, and amenity replenishment to the highest standards
Respond promptly and professionally to guest requests, concerns, and special requirements with efficiency and grace
Coordinate seamlessly with hotel departments including housekeeping, concierge, dining, and maintenance to deliver exceptional service
Maintain meticulous attention to detail in all guest interactions and room presentations
Uphold strict confidentiality and professionalism regarding guest information and preferences
Assist with special arrangements, including dining reservations, transportation, and customized experiences
Demonstrate extensive knowledge of hotel facilities, services, and local attractions to enhance the guest experience
Maintain impeccable personal appearance and professional demeanor at all times
Contribute to a culture of service excellence and continuous improvement within the team

Show full description

Minimum 3 years of experience as a butler, senior room attendant, or in a comparable luxury hospitality service role
Exceptional interpersonal and communication skills with the ability to interact professionally with diverse clientele
Strong organizational and time management abilities with capacity to manage multiple priorities simultaneously
Comprehensive knowledge of luxury service standards, protocols, and best practices
Proven ability to work efficiently in a fast-paced, high-pressure environment while maintaining composure
Demonstrated discretion, professionalism, and commitment to guest confidentiality
Fluency in English; additional language proficiency is highly desirable
Proficiency in hotel management systems and technology platforms
Experience in fine dining service, beverage knowledge, and table etiquette
Certification or formal training in hospitality service or butler services (preferred)
Experience working in luxury hotels, resorts, or high-end hospitality establishments (preferred)
Multilingual capabilities in European or Asian languages (preferred)
Strong problem-solving skills and ability to handle guest concerns with grace and professionalism

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