Sopra Steria

Recruitment UK Senior Manager-Operations

Noida, Uttar Pradesh, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSopra Steria
LocationNoida, Uttar Pradesh, 201304, India
Work styleOn-site
Employment typeFull-time
Employer posted4 days ago

Operational Delivery

Overall day to day delivery of the services ensuring KPI’s are consistently delivered across multiple business units
Monitoring the delivery of recruitment services in accordance with the contract, ensuring seamless delivery. Overseeing other service units (Compliance)
Ensuring the team is fully briefed on the contractual recruitment delivery process to include in-scope activities, KPIs, mandatory recruitment activity stages and team responsibilities
Managing operational relationship with core leadership team
Act as an escalation point for delivery lead to work towards any client / business exceptions
Work with the delivery lead to ensure there is an informed view of the forward demand and delivery readiness in terms of capability/capacity
Liaise closely with wider internal stakeholders to maintain effective relationships & achieve organizational objectives
Risk Management of the service
To consolidate the operational plan for assigned process streams and “cross service” supporting activities to give a consolidated plan for delivery of the service
To deliver the service to that plan, proactively monitoring delivery and instigating corrective monitoring should the measures indicate deviation from the plan
To report the operational service across the stakeholders
To liaison for availability of the operational platforms required for service delivery
Continuous Improvement & Lessons learnt
Partnering in Change Management
Analyzing and communicating recruitment trends, results and insights (business unit, client and external market) to drive future recruitment activity, improve compliance and reduce risk

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People Management

Recruiting, inducting and training new team members where and when required
Ensuring effective performance optimization of all team members, ensuring all KPIs are set and appropriate development plans are devised and mentoring is provided as required
Career planning and management for team members
Advise and mentor team members
Develop training plan at the team and individual level
To motivate, lead and develop the team and encourage communication

Commercial Delivery of the Service

Manage the operational service to the service levels defined in the contract and any subsequent work packages and change controls in conjunction with SSI’s commercial team
Project specific commercial targets & forecast planning

Total Experience Expected: 10-16 years

BCOM

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