Sutherland

Referral: Senior Associate/Lead - US HRO

Chennai, TN, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSutherland
LocationChennai, TN, India
Work styleOn-site
Employment typeFull-time
Employer posted2 months ago

Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office

Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management. You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement.

Key Responsibilities

Deliver HR Shared Services across one or more specialized HR functions.
Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
Identify process improvement opportunities and support automation initiatives.
Mentor junior team members and manage escalations (Lead roles).

Show full description

Experience

L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.

Required Skills & Qualifications

Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
Experience supporting US HR or Payroll processes is preferred.
Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
Excellent verbal and written English communication skills with experience supporting US-based employees and customers.
Strong analytical, problem-solving, stakeholder management, and customer service skills.
Proficiency in Microsoft Office, especially Excel.
Willingness to work US night shifts from the Chennai office.

Why Join Us?

Work with a global HRO team supporting the US market.
Gain exposure to leading HR technologies and enterprise HR processes.
Contribute to transformation, automation, and employee experience initiatives.
Enjoy continuous learning, career growth, and development opportunities.

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately toTAHelpdesk@Sutherlandglobal.com

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