Accor

Reservation Associate

Gurugram, HR, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAccor
LocationGurugram, HR, India
Work styleOn-site
Employment typeFull-time
Employer posted28 days ago

We're looking for a detail-oriented and customer-focused Reservation Associate to join our dynamic team in Gurugram, India. In this role, you will be the backbone of our reservation operations, handling customer inquiries with professionalism and enthusiasm while converting them into confirmed bookings. You will work collaboratively with our Sales, Marketing, and Front Office teams to ensure seamless operations and exceptional customer experiences. This position offers an excellent opportunity to develop your career in the hospitality industry while making a direct impact on our organization's success.

Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
Identify cost-effective resource utilization opportunities and communicate recommendations to the team
Provide effective support to team members and internal/external representatives to ensure efficient service delivery
Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

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Bachelor's degree (Graduate) from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality, or customer service role
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English
Excellent data entry and database management abilities with a keen eye for accuracy
Demonstrated ability to multitask and prioritize multiple reservation requests simultaneously
Strong interpersonal and collaborative skills with the ability to work effectively in a team environment
Problem-solving mindset with the ability to make decisive decisions under pressure
Proficiency in Microsoft Office Suite and general computer literacy
Time management and organizational skills with the ability to meet deadlines consistently
Customer-focused approach with genuine empathy and patience when handling inquiries
Analytical skills to understand booking patterns and contribute to revenue optimization strategies
Resilience and adaptability to thrive in a fast-paced, dynamic work environment
Hospitality industry knowledge or experience (preferred)

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

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