Reservation Executive - The Hoxton Bengaluru City

What you’ll do…

• Manage new and existing individual rooms reservations through telephone, email, and website reservations.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
• Keep an eye on our booking channels.
• Maximise revenue and identify sales opportunities.
• Work with corporate clients/bookers and agents.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
• Communicate with the front office and restaurant teams to facilitate the guests’ stay.
• Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations.
• 0–2 years of hotel reservations or Front Office experience.
• You’re great with computers and on the phone.
• Passion for exceeding guest’s expectations.
• Excellent organisational and communication skills with a high level of accuracy.
• Ability to work independently, prioritise work and ask for clarification when needed.