Risk Operations Transformation Lead

This is not a traditional project coordination or PMO role. You'll own a portfolio of programs and be accountable for measurable improvements, working closely with Risk Operations, Fraud Strategy, Compliance, Product, Engineering, Data, Shared Services and Vendor Management.

Tilt is a remote-first company that fosters connectivity through regular offsites. Travel for company offsites is required at least twice per year.

How you’ll make an impact

Serve as the Risk Operations business owner for AI Enabled Operations, prioritizing automation opportunities by volume, complexity, customer impact and operational risk

Define the requirements, decision logic, controls and success measures for Risk automation, and partner with Product and Engineering through design, testing and launch

Monitor automation after launch (adoption, accuracy, quality, risk outcomes and savings) and lead improvements when results fall short

Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs, from problem definition through adoption and measurement

Identify work that can move to better tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering

Work with Shared Services and Vendor Management on operational readiness, including documentation, training, quality controls, escalation paths and post-launch monitoring

Define the metrics that show performance, capacity, quality and risk trends, and use them to find root causes and prioritize improvements

Keep new processes, tools and automation aligned with requirements set by Compliance, Fraud Strategy and other policy owners

In your first 90 to 180 days: build a prioritized program portfolio, deliver initial improvements, and show measurable movement in an outcome such as SLA attainment, backlog age, quality, loss outcomes or cost per case

Why you’re a great fit

5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field

Track record leading operational improvement or transformation programs, including redesigning processes, implementing tools or launching automation, from problem definition through measurement

Strong understanding of how operational queues, investigations, reviews and escalations work in practice

Strong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations

Able to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives

Able to influence stakeholders and drive decisions without direct authority

Clear written and verbal communication with frontline teams, technical partners and senior leadership

Sound judgment on operational risk, controls, prioritization and escalation

Experience in fintech, payments, banking or another highly regulated environment

Preferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP

Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.

What you'll get at Tilt

Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.

Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.

Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.

Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.

Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)

Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

The Tilt Way

We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.

You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.