Staubligroup

Robotics Field Engineer - MEX

Queretaro, Mexico · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerStaubligroup
LocationQueretaro, 76154, Mexico
Work styleOn-site
Employment typeFull-time
Employer posted3 months ago

As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

Provide on-site repair, troubleshooting, maintenance, and programming support
Diagnose robotic systems and resolve issues efficiently
Restore system operation and ensure customer satisfaction
Support commissioning and emergency interventions

Remote Support & Hotline

Provide technical support via phone and email
Manage customer hotline requests
Guide customers through troubleshooting and resolution remotely

Show full description

Service Execution & Reporting

Document activities in CRM
Provide detailed service reports
Track system performance and issues

Coordination & Improvement

Coordinate with service management and teams
Provide feedback for continuous improvement
Support knowledge sharing

Adheres to all safety, quality and environmental standards

Bachelor’s or Associate degree in Engineering, Robotics, or related field
3+ years experience in robotics or industrial automation
Strong robot programming and troubleshooting skills
Knowledge of electrical, mechanical, and control systems
Ability to read and interpret technical documentation
Strong communication and customer interaction skills
Willingness to travel up to 75%
Fluent English speaker

Work schedule:

Willingness to travel as required both domestically and internationally (up to 75%)

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