Accor

Rooms Controller - Fairmont Agra

Agra, UP, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Oversee daily room inventory, occupancy levels, and room status management to ensure optimal operational efficiency
Manage and optimise room revenue through strategic pricing, forecasting, and yield management initiatives
Supervise and coordinate the housekeeping and maintenance teams, including staff scheduling, induction, and performance management
Monitor and maintain the highest standards of room cleanliness, maintenance, and guest-ready conditions across all guest rooms
Liaise with the Front Office and Guest Services teams to ensure seamless communication and exceptional guest experiences
Analyse occupancy data, revenue reports, and key performance indicators to identify trends and recommend improvements
Address and resolve guest complaints and maintenance issues promptly and professionally
Manage room maintenance requests and coordinate with engineering and housekeeping departments
Maintain accurate records of room status, maintenance schedules, and inventory within the property management system
Conduct regular quality assurance inspections and audits to ensure compliance with Fairmont standards
Prepare detailed reports on room operations, occupancy rates, and revenue performance for management review
Collaborate with the Sales and Marketing teams to support promotional activities and special events
Ensure compliance with health, safety, and security protocols throughout the rooms division

Show full description

Minimum 3-5 years of experience in a Rooms Controller or similar rooms division management role within a luxury hotel environment
Proven experience in room inventory management, occupancy forecasting, and yield management
Demonstrated supervisory and team leadership experience with housekeeping and maintenance personnel
Strong proficiency with property management systems (PMS) and hotel management software
Excellent knowledge of revenue management principles and pricing strategies
Solid understanding of health, safety, and security protocols within hospitality operations
Exceptional communication and interpersonal skills with the ability to liaise effectively across departments

WHAT IS IN IT FOR YOU:

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