Salesforce Architect Field Service

Senior Salesforce Solution Architect for Field Service will be responsible for providing overall mentorship regarding strategies and techniques for the Salesforce Field Service solutions.

Air Liquide Healthcare launched its ‘TechCARE’ transformation program 5 years ago aiming to achieve increased operational efficiency and to launch new innovative home healthcare offerings, by leveraging a global Salesforce platform and related so-called “core model”, a unified vision of an optimized patient-centric journey.

This platform encompasses two or more of the following domains in particular:
Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Healthcloud, Field Service Management, Integration Cloud.

In this context, the Senior Salesforce Solution Architect for Field Service will be responsible for providing overall mentorship regarding strategies and techniques for the Salesforce Field Service solutions. He/she will be working with both Business and IT team members to detail and ensure product solutions support business needs, by following strong architectural principles and Salesforce recommendations, using system resources efficiently, and integrating in clean manners with the user interface and server components of Salesforce applications and technical architecture.

What we offer:

Interact with end users and super users in the Air Liquide Home HealthCare organization (mostly Field Service users, or others when needed) to understand their business requirements, throughout a variety of countries;

Develop solution proposals to address requirements based on standard or customized functionality in Salesforce platform, and within its complex legacy environment;

Work with outsourced resources for projects/enhancements when required;

Communicate with other Salesforce administrators and developers to ensure solutions proposed are aligned with global templates or differences understood and approved;

Provide system administration support for all Air Liquide HealthCare Salesforce.com instances.

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What we expect from you:

You hold a Bachelor's degree with 8+ years of related work experience or a Master's degree in field with 6+ years of related work experience (software development and 5+ years of Salesforce application development);

Mandatory Salesforce Field Service Expertise: Advanced, proven knowledge in Salesforce Field Service (SFS) is required (formerly listed as a plus). You must have deep, hands-on expertise in Core Salesforce, mastery of the SFS scheduling engine, and extensive experience deploying and customizing the FS App;

Technical & Performance Mastery: Proficiency with Apex, Lightning Web Components (LWC), and JavaScript, with a rigorous capability to optimize platform performance at scale;

End-to-End Business Processes: Profound understanding and practical execution of real-world end-to-end business processes. You must be adept at designing architectures that seamlessly connect supply chain management, customer field service, and invoicing;

Complex Integrations: Proven track record of architectural design for enterprise systems, specifically focusing on integration with ERPs within complex legacy environments;

Certifications: Salesforce Developer, Administrator are foundational requirements.Service and Field Service Certification are preferable to have;

Core Traits: Self-motivated and creative, with verbal and written proficiency in English. Experience developing customer-facing user interfaces is nice-to-have. Good understanding of the Salesforce Platform and knowledge of the other clouds at stake (such as Marketing Cloud) is a strong plus.

It would be a plus if you also are:

Action-oriented and committed to always delivering on promises;

Able to demonstrate leadership, strong points of view, business acumen, and an understanding of complex global businesses and the challenges this brings;

Able to manage ambiguity and face customers in a service-oriented way;

An excellent team player who is open, honest, flexible and adaptable.

Nuestras Diferencias Hacen Nuestro Desempeño

En Air Liquide Group, nos comprometemos a construir un lugar de trabajo diverso e inclusivo que abarque la diversidad de nuestros empleados, clientes, pacientes y de todas las partes interesadas de la comunidad y culturas de todo el mundo.

Damos la bienvenida y consideramos las solicitudes de todos los solicitantes interesados. Creemos firmemente que una organización diversa abre oportunidades para que las personas expresen su talento, tanto de forma individual como colectiva, y ayuda a fomentar nuestra capacidad de innovar al vivir nuestros valores, actuar para el éxito conjunto y crear un entorno atractivo en un mundo cambiante.