Senior Account Executive, Enterprise

As a senior consultative sales professional, you will own a portfolio of named enterprise accounts and priority whitespace opportunities across Malaysia. You will drive new logo acquisition, expand existing relationships, and position Genesys Cloud CX as a strategic platform across customer experience, employee experience, AI-powered engagement, digital transformation, and operational excellence.

This is a high-impact individual contributor role requiring strong enterprise sales discipline, executive engagement capability, deep understanding of the Malaysia market, and the ability to orchestrate complex sales cycles across customers, partners, and internal stakeholders.

Key Responsibilities (but not limited to..):

Own and execute the Malaysia enterprise sales strategy to increase Genesys visibility, relevance, and market share across high-value accounts

Develop and grow a portfolio of strategic enterprise customers and prospects, focusing on large-scale opportunities with strong annual recurring revenue potential

Identify, qualify, and close net-new business opportunities across priority sectors including financial services, telecommunications, public sector, healthcare, digital-native enterprises, utilities, and conglomerates

Build and manage a robust pipeline of enterprise opportunities with strong forecast accuracy and disciplined deal progression

Drive revenue growth through new logo acquisition, account expansion, cross-sell, up-sell, renewals influence, and partner-led opportunities

Act as the primary business owner for assigned enterprise accounts, building trusted relationships with C-level executives, business leaders, technology stakeholders, and transformation sponsors

Develop account plans that align customer priorities, business outcomes, decision criteria, and expansion potential

Lead executive conversations on customer experience modernization, cloud transformation, AI-enabled engagement, contact center evolution, and operational efficiency

Drive complex, multi-stakeholder enterprise sales cycles from discovery through negotiation and executive closure

Apply MEDDPICC or equivalent methodologies to strengthen qualification, manage risk, and improve deal predictability

Collaborate with presales and technical teams to translate customer requirements into compelling solution narratives and proposals

Differentiate Genesys through strong positioning across cloud, AI, orchestration, data-driven engagement, ecosystem integration, scalability, and security

Expand partner engagement with system integrators, advisory firms, and ecosystem partners to increase market reach and influence

Identify and drive cross-sell and up-sell opportunities that increase platform adoption, recurring revenue, and long-term customer value

Required Qualifications:

10+ years of experience in technology sales across enterprise software, SaaS, cloud, CX, CRM, contact center, AI, or data platforms

Proven track record of selling complex technology solutions into large enterprise accounts

Demonstrated success closing and expanding high-value deals, including transactions above USD500k

Experience developing new markets and growing strategic enterprise accounts

Strong understanding of the Malaysia enterprise market, including business culture, buying behavior, regulatory considerations, and industry dynamics

Experience engaging senior executives across business, technology, operations, and transformation functions

Strong command of enterprise sales methodologies such as MEDDPICC, challenger selling, or value-based selling

Ability to orchestrate cross-functional teams across presales, customer success, partners, legal, finance, and executive stakeholders

Excellent communication, negotiation, and account planning skills

Proficiency with CRM and sales tools such as Salesforce, Clari, LinkedIn Sales Navigator, and related platforms

Fluency in English, with Bahasa Malaysia proficiency preferred

Bachelor’s degree in business, technology, engineering, or a related field preferred

Preferred Qualifications:

Experience selling customer experience, contact center, workforce engagement, or digital engagement platforms

Familiarity with cloud, AI, analytics, and journey orchestration technologies

Established relationships within Malaysian enterprises, financial institutions, telecommunications providers, healthcare groups, or government-linked organizations

Experience working within regional or matrix organizations across Southeast Asia or Asia Pacific

Background in selling CCaaS, UCaaS, CPaaS, or enterprise AI solutions

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Malaysia.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.