Senior Business Analyst

The Senior Business Analyst supports work across the software development lifecycle, translating business needs and system data into effective technology solutions and meaningful business intelligence. This role contributes to IT projects supporting energy efficiency initiatives, leads requirements and process-improvement activities, and partners closely with ICF subject matter experts, delivery teams, and clients to execute project objectives.

You may be required to participate in periodic drug testing and background checks.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Support all phases of the software development lifecycle, including discovery, requirements gathering, solution design, testing, implementation, and post-launch validation for tools that support energy efficiency program tracking and reporting.
• Independently lead requirements and analysis workstreams, facilitating workshops and stakeholder discussions to clarify objectives, resolve ambiguity, document decisions, and drive work toward delivery.
• Document current-state and future-state processes and recommend technology-enabled improvements by identifying risks, gaps, dependencies, issues, controls, and automation opportunities.
• Translate business needs into structured project plans, requirements specifications, process flows, data mappings, use cases, acceptance criteria, and actionable user stories.
• Collaborate with senior technologists, developers, reporting teams, project managers, and other cross-functional partners to deliver integrated client solutions.
• Analyze datasets using Excel, SQL, Power BI, or related tools to identify trends, anomalies, root causes, and business insights; validate data quality and recommend practical actions.
• Proactively track risks, issues, assumptions, decisions, dependencies, milestones, and action items; communicate impacts and escalate concerns appropriately.
• Develop clear system and process documentation and support end users through training, knowledge transfer, and individualized technical assistance.
• Provide guidance and mentorship to other analysts, share effective practices, and contribute to consistent, audit-ready delivery standards.

What we need you to have (minimum qualifications): 

• Bachelor's degree in business, information systems, computer science, or a related field (applicants can substitute one year of related experience for one year of education)
• 5+ years of experience working in a Business Analyst or similar role supporting data-driven or technical systems, with a focus on requirements gathering, stakeholder collaboration, and translating business needs into technical solutions
• 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
• Strong proficiency with Microsoft Office applications, including advanced Excel skills
• Must be able to pass a background check drug screening.

What we would like you to have:

• Experience in or exposure to the utility, energy, demand response, and/or energy efficiency sectors.
• Experience with issue tracking, collaboration, and project management tools such as Jira, Azure DevOps, SharePoint, Microsoft Teams, Visio, or MS Project.
• Strong customer service orientation, project planning capability, organizational skills, and ability to balance multiple projects, deliverables, and deadlines.
• Ability to communicate technical concepts to business audiences and business needs to technical teams, while constructively challenging assumptions and building alignment.
• Ability to work independently, exercise sound judgment, manage competing priorities, and deliver high-quality work in an environment with evolving requirements.
• Strong requirements elicitation, workshop facilitation, process analysis, problem-solving, and written and verbal communication skills.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)