Senior Field Account Manager

About the Role
You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention

• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction

• Identifying opportunities for upselling or cross-selling additional products or services to existing clients

• Monitoring customer health metrics and proactively addressing any potential issues or concerns

• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• 8 years proven sales and strategic account management experience
• Ability to engage with large enterprise accounts and senior stakeholders

• Be adept at building and maintaining lasting client relationships

• Possess excellent communication and presentation skills

• Be skilled in problem-solving and able to think strategically about customer needs

• Have experience working with cross-functional teams, such as operations and product development

• Be able to work in a team environment supporting one or more Strategic Account Directors

• Be results-driven and able to meet or exceed customer satisfaction and retention goals

• Possess a deep understanding of SaaS or technology products

• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Learn more about the LexisNexis Risk team and how we work here









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