Senior HR Specialist, Customer Onboarding

This role is focused on delivering fast, frictionless onboarding experiences for Pebl’s most strategic customers and partners, combining strong execution with a consultative, client-first approach.

You thrive in fast-paced, cross-functional environments and bring a strong sense of ownership to everything you do. You’re equally comfortable managing detailed project plans and leading client conversations, and you take pride in delivering a structured, high-quality experience that builds trust from day one.

You understand that exceptional onboarding is the foundation of a long-term client relationship and are motivated by creating experiences that set customers up for ongoing success.

How You’ll Make an Impact

Build strong client relationships by understanding each customer's broader business goals and supporting a seamless experience across the full client lifecycle

Lead client onboarding sessions, setting clear expectations on process, timelines, roles, and onboarding approach

Partner with clients on country rollout strategy and sequencing, helping prioritize markets for efficient global expansion

Provide consultative guidance on global hiring, including country-specific requirements, key considerations, and trade-offs

Support benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisions

Act as a product expert, guiding clients through Pebl’s platform and enabling them to confidently manage their global workforce

Maintain clear visibility into onboarding progress, proactively communicating updates, risks, and next steps

Collaborate across Sales, Onboarding, Customer Experience, Product, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experience

Support client expansion into new countries and high-volume hiring, ensuring consistency and scalability of onboarding processes

Champion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experience

Contribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scale

Let’s Connect If You Have

Experience working in a SaaS or technology-driven environment

Experience in project management, program management, or client onboarding, ideally in a global or high-growth environment

Strong ability to manage multiple stakeholders and workstreams simultaneously

Excellent communication and client-facing skills, with the ability to build trust and guide conversations

A proactive, solutions-oriented mindset with a strong sense of ownership and accountability

Ability to operate effectively across cross-functional and global teams

Strong attention to detail while maintaining a focus on the broader client experience

Business proficiency in the English language required

Experience in HR, global mobility, payroll, or workforce operations is a plus, but not required

A bachelor’s degree in a related field or equivalent work experience

7+ years of business experience, with customer-facing roles focused on operational excellence and customer satisfaction

Our Commitment to You

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

Flexible Time Off – Take the time you need to recharge.

Parental Leave – Support for growing families.

Health and Dental Insurance – Where applicable, to cover you and your loved ones.

Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.