Senior Manager, Product Management

About the Team:

The Mobile team brings together Product Management, Engineering, User Experience, Product Analytics, Data Science, and Patient Safety partners to improve the efficiency and experience of healthcare providers. The team works across product strategy, execution, and measurement to deliver both core product capabilities and AI-enabled solutions where they add value. The team collaborates closely to ensure products are usable, reliable, and aligned with clinical and business needs. This role will support that mission by helping shape product decisions and delivery for an assigned area.

Essential Job Responsibilities

• Drive product vision incorporating AI/ML capabilities, predictive insights, and automation opportunities
• Lead early-stage discovery for features including: Identifying high-value use cases for AI, Validating concepts with users and stakeholders, and Defining data requirements and feasibility
• Partner with UX, Analytics and Data Science teams to define measurement strategies for AI feature performance (e.g., validity, bias, data quality, adoption, impact)
• Translate product strategy into outcome-based roadmaps that connect customer problems, business goals, delivery priorities, and measurable success criteria.
• Define product success metrics for each major initiative, including adoption, engagement, workflow efficiency, customer satisfaction, safety, and business impact.
• Own go-to-market strategies for products, including its AI-enabled features
• Monitor post-release performance and use product analytics, customer feedback, and operational data to guide iteration and prioritization.
• Work directly with scrum teams to prioritize work and ensure delivery of both core and AI-enabled product capabilities
• Own ongoing maintenance of core products, including triaging production issues and managing enhancements

• Collaborate with data science and engineering teams to translate AI models into scalable product features
• Understand the market opportunity via user needs, market forces, applicable business models, emerging AI trends and competitive AI capabilities
• Drive the analysis of Product Area(s) of ownership including AI/ML-driven products
• Define epics and user stories that clearly articulate: Functional requirements, User experience considerations, Data and model requirements, AI behavior expectations (e.g., explainability, confidence levels)
• Partner with UX and Engineering to design mobile experiences that are intuitive, accessible, performant, and reliable in fast-moving clinical environments.
• Partner with Data Science and Engineering to manage the full AI/ML lifecycle, including model evaluation, deployment, monitoring, and continuous improvement

Expected Education & Experience

• Bachelor’s Degree required: Degree in Computer Science, Data Science, Business, or related field preferred
• 6+ years of product management experience

• Understanding of US healthcare / health IT environment is strongly preferred
• Experience working in an Agile environment is strongly preferred
• Experience building or scaling mobile products, preferably iOS and Android applications in SaaS, healthcare, or enterprise environments.
• Understanding of mobile UX patterns, performance considerations, accessibility, release management, and app adoption strategies.

• Understanding of AI/ML concepts and productization of AI features
• Familiarity with: Model lifecycle (training, validation, deployment, monitoring), Data pipelines and data quality considerations, Experimentation frameworks
• Understanding of Responsible AI principles, model bias, and explainability
• Experience working on AI-driven or data-intensive products preferred

• Experience bringing products to market is needed
• Technical understanding (mobile, SaaS, data, APIs) – ability to check technical feasibility and timelines and remove technical development barriers
• Excellent verbal and written communication skills with the ability to translate complex concepts into clear business value

Additional Information

• Some travel to the US may be required for customer site visits, internal collaborations, and industry events (5%)

About athenahealth

Our vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity