Senior Network Engineer, GIOC

Fitness membership reimbursement

Company paid Wellable subscription

Join Vultr

Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai — the 24x7 nerve center for monitoring, triage, and incident resolution across Vultr’s global network operations.

We are seeking Senior Network Engineers to own escalated and complex incidents across Vultr’s network estate — routing, switching, DNS, CDN, load balancing, and connectivity. This is a deep-dive engineering role for experienced network operators who lead troubleshooting, drive root-cause analysis, author runbooks, and mentor Network Engineers — and who want to grow toward network architecture, SRE, or platform engineering. You must be comfortable with a rotational shift and on-call model — including nights, weekends, and holidays — to sustain follow-the-sun coverage.

Role Overview

The Senior Network Engineer owns incidents escalated from Network Engineers and leads diagnosis on the most complex network issues. You perform deep troubleshooting, drive incidents to resolution within defined SLAs, determine root cause, and deliver permanent fixes that prevent recurrence. The role ensures deep technical resolution and network reliability that protects customer experience and network availability.

You act as a senior escalation point and network subject-matter expert, leading major-incident bridges, partnering with Engineering SMEs and providers on architecture-level fixes, and raising the team’s capability through runbooks and mentoring. Success is measured by MTTR, root-cause closure, recurrence reduction, and runbook coverage. The role runs on a rotational shift and on-call schedule to sustain 24x7coverage.

Key Responsibilities

Escalated Incident Ownership

Own incidents escalated from Network Engineers across routing, switching, DNS, CDN, and connectivity, and drive them to resolution

Lead complex troubleshooting and deep-dive diagnosis using packet captures, flow data, routing tables, logs, and change history

Meet resolution SLA targets and provide regular, accurate updates throughout the incident lifecycle

Root-Cause Analysis & Permanent Fixes

Determine technical root cause and distinguish symptoms from underlying causes

Design and implement permanent fixes, configuration changes, and routing/peering adjustments within scope

Partner with L 3 / Engineering SMEs, carriers, and transit/peering providers on architecture-level remediation

Validate fixes through controlled change and confirm the issue does not recur before closure

Major Incident Response & Technical Leadership

Act as technical lead on major-incident (Sev-0 / Sev-1) bridges, coordinating diagnosis across towers and providers

Make and document containment, rerouting, and recovery decisions under pressure

Serve as senior escalation point and network subject-matter expert for the GIOC

Reliability, Automation & Tooling

Identify toil and recurring issues, and build automation to reduce manual effort and MTTR

Improve observability — network monitoring, alerting thresholds, flow telemetry, and dashboards — to catch issues earlier

Contribute to capacity, performance, and resilience improvements across the network estate

Drive permanent reduction of repeat incidents through engineering and process change

Knowledge, Runbooks & Mentoring

Author and maintain runbooks, SOPs, and knowledge-base articles that raise L1 first-time resolution

Mentor and coach L1 engineers; review triage quality and provide feedback

Lead knowledge transfer and shadowing during onboarding and go-live

Post-Incident Review & Continuous Improvement

Lead post-incident reviews (PIR) and root-cause write-ups with clear corrective actions

Track corrective and preventive actions to closure and measure recurrence

Surface systemic risks and drive trend-based reliability improvements

Qualifications & Experience

5-8 years of experience in network engineering, network operations, or infrastructure operations, including Senior Network Engineers escalation and root-cause ownership

Deep hands-on networking expertise — routing and switching, BGP/OSPF, DNS, firewalls, load balancing, and CDN

Strong network troubleshooting using packet capture, flow analysis, and routing/peering diagnostics

Proven experience leading complex incident diagnosis, root-cause analysis, and permanent remediation

Network automation/scripting skills (Python, Ansible, or equivalent) and familiarity with monitoring/observability and ITSM tooling

Strong written and verbal communication for technical leadership, documentation, and mentoring; willingness and ability to work a rotational 24x7 shift and on-call model, including nights, weekends, and holidays

Proficient in English verbal and written communication

Preferred Qualifications

ITIL V4 certification; experience with SRE or DevOps practices

Networking certification (CCNP / JNCIP or equivalent; CCIE a plus)

Experience with network automation (Ansible, Python, NETCONF/YANG) and CI/CD for network changes

Exposure to large-scale cloud networking, CDN, and GPU / high-density infrastructure

Experience with (physical) troubleshooting, including optical/transport and/or telecom troubleshooting

Prior experience as a senior escalation resource in a 24x7 NOC or command-center environment

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.