DBS Bank

Senior Officer/Officer, Contact Centre, Corporate Banking

Hong Kong SAR China · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerDBS Bank
LocationHong Kong SAR China
Work styleWork style not stated
Employer posted22 May 2026

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

- Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.

- Ability to understand customers’ needs and provide appropriate solution and attention.

- Provide advisory service / insight to cope with customer needs, if needed.

Show full description

- Solicit customers’ feedback and identify problem trends for improvement actions.

- To record, track and coordinate the resolution of all customer queries.

- To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.

- To cross-sell digital solutions to customers.

- Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.

- Handle ad-hoc projects or customer issues analysis

Requirement

- Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)

- Minimum 2 years track record of Corporate Banking customer servicing is a plus point.

- Familiarity with Cash and Corporate Banking products in a financial institution

- A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills.

- Good command of oral and written English, Cantonese and Mandarin

- Proficient in PC skills including Microsoft Office applications.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:

Two Harbour Square

Job:

Customer Service

Schedule:

Regular

Employee Status:

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.