Ixigo

Senior Product Manager

New Delhi, DL, India · On-site · Full-time

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About the role

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EmployerIxigo
LocationNew Delhi, DL, India
Work styleOn-site
Employment typeFull-time
Employer posted16 hours ago

About the Role:

As a Senior Product Manager - Flights at ixigo, you will work on the end-to-end flights product, driving growth across the booking funnel while ensuring a reliable, trustworthy experience across the customer journey.

You will balance user experience, business growth, and operational efficiency across a high-volume, high-stakes product area.

Responsibilities:

Flights Product Strategy: Define and execute the roadmap for the flights business, balancing growth, conversion, and customer experience priorities across the funnel

Post-Booking Experience: Own key post-booking journeys including cancellations, rescheduling, and refunds, working with CX teams to identify and resolve recurring customer pain points

Booking Funnel Optimization: Own and continuously improve the search-to-book funnel, search relevance, seat/meal selection, add-ons — to reduce drop-offs and improve conversion at every step

Show full description

Partner Onboarding & Distribution: Lead the onboarding of new airlines, GDS/NDC partners, and supply sources to expand flight inventory. Additionally, own the B2B API distribution charter — onboarding partners who wish to integrate our flight APIs to sell flights on their own platforms, defining API/product requirements, and ensuring smooth technical and commercial integration for these partners

Continuous Experimentation: Champion A/B testing across search, discounting, and checkout flows to systematically improve conversion and revenue metrics

Cross-functional Collaboration: Act as the central node between Design, Backend, Frontend, Analytics, and the AI/ML teams. You will translate complex business needs into PRDs and user-centric designs

Data-Driven Optimization: Define and track North Star metrics such as funnel conversion rate, supply coverage, partner integration TAT, and customer satisfaction, using these insights to guide roadmap decisions

Qualifications:

4–6 years of experience in Product Management, ideally within a high-growth B2C tech company, OTA, or travel-tech setting. Experience with funnel optimization, marketplace/supply growth, or partner integrations is a strong plus

Funnel & Growth Mindset: Strong understanding of conversion funnels and the ability to identify and prioritize high-impact optimizations across search, pricing, and checkout

User-Centric Mindset: An eye for great UX/UI and a solid understanding of the end-to-end travel booking experience, including post-booking needs

Technical Fluency: Comfortable discussing API/integration structures with backend teams and airline/GDS systems

Execution Excellence: Proven ability to manage complex, cross-functional projects with multiple stakeholders and ship reliable, high-quality features in an agile environment

Additional (Preferred):

OTA Experience: Familiarity with the nuances of the Indian travel market and seasonal booking patterns

Partnership & Integration Acumen: Comfort working with airline/GDS/NDC partners and translating commercial and technical integration requirements into a clear onboarding roadmap

AI/ML Exposure: Direct experience working with data science teams to deploy machine learning models

Growth Mindset: A "hacker" mentality—constantly looking for small tweaks that lead to outsized gains in conversion

Candidates are responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.

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