Senior Product Owner (Secret Clearance)

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.Preference to candidates who live in the Washington DC metro area.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do

Communicate the product vision,integratedroadmap, and prioritizationapproach for ServiceNow capabilities andworkstreams

Translate stakeholder needs,missionobjectives, and user feedbackintomeasurable product outcomes, epics, features, roadmap priorities, and release objectives

Leadproduct discovery,requirements elicitation, refinement, and prioritization sessions with business and technical stakeholders

Define andmaintainepics and features, and ensure user stories, acceptance criteria, and supporting documentation are sufficiently refined for delivery

Facilitate product-priority decisions by balancing mission value, user impact, technical feasibility, risk, dependencies, and long-term sustainment

Partnerwith architects, developers, testers, business analysts, and operational leads to ensure proposed capabilities arefeasible, testable, and aligned with intended product outcomes

Ensure the backlog is prioritized and sufficiently refined for sprint planning, and coordinate product decisions affecting releases and cross-workstream dependencies

Evaluate proposed enhancements against out-of-the-box ServiceNow functionality, platform standards, upgradeability, and sustainment objectives

Monitor delivery progress against roadmap priorities and escalate risks, blockers, dependencies, and decisions that may affect product value or scope

Collaborate with stakeholders on user acceptance testing, change readiness, communications, release planning, and adoption

Support governance activities that protect platform health,scalability,upgradeability, and long-term sustainment

What You Must Have

Must be a U.S. citizen andpossessan active Secret security clearance, as required by the federal contract

Bachelor’s degree in business, information systems, computer science, public administration, or a related field

6+ years of experience in product ownership, product management,business analysis,or related Agile delivery roles

3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform. Candidates without direct ServiceNow experience mustdemonstratetransferable experience in workflow configuration, service-management processes, and platform-based modernization

What We Would Like YouToHave

6+ years of experience translating mission and user needs into epics, features, prioritizedoutcomesand delivery-ready artifacts

Experience collaborating with architects, developers, testers, and business analysts, operational leads, and mission stakeholders across multiple workstreams

Experience using Agile delivery and collaboration tools such as ServiceNow Agile Development,Jira and Confluence, or similar tools

Experience supporting ServiceNow ITSM, CSM, HRSD, ITOM, ITAM, App Engine, or related modules

Strong understanding of Agile delivery methods such as Scrum or Kanban

Experience writing user stories, acceptance criteria, process flows, and other requirements documentation

Demonstrated experience owning or shaping product vision, roadmap, and backlog prioritization in a complex multi-workstream environment

Familiarity with ServiceNow configuration, workflow automation, integrations, release governance, and out-of-the-box first implementation practices

Experience supporting enterprise modernization, platform rationalization, or shared services transformation, or product consolidation

Experience defining product outcomes, success measures, or performance indicators

Experience applying value, risk, dependencies, user impact, and effort to product-prioritization decisions

Familiarity withSAFeor other scaled Agile delivery models

Familiarity with process modeling tools such as Visio orLucidchart

Experience mentoring analysts or junior product owners

Prior experience in a federal contracting environment

Professional Skills:

Strong analytical, facilitation, negotiation, communication, and stakeholder-management skills

Ability to communicate product vision, priorities, tradeoffs, risks, and delivery outcomes to technical and nontechnical audiences

Ability to organize and prioritize competing needs across multiple workstreams in a fast-paced delivery environment

Sound judgment and the ability to make orfacilitatetimelydecisions when stakeholder priorities, scope, technical constraints, or delivery risks conflict

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,649.00 - $152,404.00

Nationwide Remote Office (US99)