Encora

Senior Salesforce - Comm Cloud Resources

Brazil · Work style not stated

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About the role

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EmployerEncora
LocationBrazil
Work styleWork style not stated
Employer posted2 months ago

Job Title: Senior Salesforce

Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado

Location: Brazil

Mode: Remote

We at Coforge are hiring Senior Salesforcewith the following skill set.

Key Responsibilities

Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.
Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency.
Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable.
Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements.
Design and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies.
Provide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance.
Collaborate with business stakeholders to define customer service strategies, chat workflows, agent enablement, and cross-cloud solution designs.
Enable and support DevOps practices through Copado, including version control, CI/CD pipelines, automated deployments, and release management.
Support user adoption through training, documentation, production support, and continuous platform optimization.
Stay current with Salesforce seasonal releases, Communications Cloud enhancements, AI capabilities, and emerging platform technologies, recommending improvements where appropriate.

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Required Skills & Qualifications

Proven experience designing and implementing Salesforce Service Cloud solutions in enterprise environments.
Hands-on experience with Salesforce Communications Cloud, including industry-specific capabilities and customer service processes.
Strong understanding of CRM processes, Case Management, Omni-Channel Routing, Digital Engagement, chat, messaging, and customer support operations.
Experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and platform declarative tools.
Experience integrating Salesforce with external systems using APIs and middleware platforms.
Hands-on experience with Copado or equivalent Salesforce DevOps platforms, including CI/CD and release management.
Strong understanding of Salesforce security, sharing model, data architecture, and governance.
Ability to lead solution workshops, provide architectural guidance, and engage effectively with business and technical stakeholders.
Excellent analytical, communication, and problem-solving skills.

Preferred Skills:

Experience with OmniStudio (OmniScripts, FlexCards, DataRaptors, and Integration Procedures).
Experience with Salesforce Data Cloud, Agentforce, Experience Cloud, or other Salesforce Industry Cloud products.
Experience with enterprise integrations, large-scale Salesforce transformations, and multi-cloud implementations.
Familiarity with Salesforce Industries architecture and TM Forum concepts is desirable.
Experience working within Agile delivery teams across onshore and offshore locations.
Salesforce certifications such as Service Cloud Consultant, Communications Cloud Accredited Professional, Platform Developer I/II, Application Architect, or System Architect are highly desirable.

Posted On: 15-07-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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